Microsoft Dynamics 365 vs Totango

Struggling to choose between Microsoft Dynamics 365 and Totango? Both products offer unique advantages, making it a tough decision.

Microsoft Dynamics 365 is a Business & Commerce solution with tags like crm, erp, cloud, microsoft.

It boasts features such as Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Financial management, Supply chain management, Project operations, Commerce, Human resources, Business intelligence and analytics, Artificial intelligence, Customization and integration and pros including Cloud-based for accessibility and scalability, Pre-built industry-specific solutions, Integration across Microsoft products and third-party apps, Role-based user experience, Mobile optimization, Data security and compliance, Regular updates and new features.

On the other hand, Totango is a Business & Commerce product tagged with analytics, customer-retention, customer-lifetime-value.

Its standout features include Predictive analytics, Customer segmentation, Onboarding workflows, Engagement scoring, and it shines with pros like Helps increase customer retention, Provides actionable insights into customer behavior, Automates parts of customer success process.

Feature	Microsoft Dynamics 365	Totango
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Microsoft Dynamics 365

Description: Microsoft Dynamics 365 is a cloud-based business applications platform that combines CRM and ERP capabilities. It provides sales, customer service, marketing automation, financial management, operations, talent management, and other tools for managing business processes.

Totango

Description: Totango is a customer success platform that helps companies maximize customer lifetime value. It provides features like predictive analytics, customer segmentation, onboarding workflows, and engagement scoring to drive customer adoption, retention, and expansion.

Key Features Comparison

Microsoft Dynamics 365 Features

• Customer Relationship Management (CRM)
• Enterprise Resource Planning (ERP)
• Financial management
• Supply chain management
• Project operations
• Commerce
• Human resources
• Business intelligence and analytics
• Artificial intelligence
• Customization and integration

Totango Features

• Predictive analytics
• Customer segmentation
• Onboarding workflows
• Engagement scoring

Pros & Cons Analysis

Microsoft Dynamics 365

Pros

• Cloud-based for accessibility and scalability
• Pre-built industry-specific solutions
• Integration across Microsoft products and third-party apps
• Role-based user experience
• Mobile optimization
• Data security and compliance
• Regular updates and new features

Cons

• Can be complex and require customization
• Limited offline capabilities
• Upfront costs for implementation and training
• Vendor lock-in

Totango

Pros

• Helps increase customer retention
• Provides actionable insights into customer behavior
• Automates parts of customer success process

Cons

• Can be complex to set up and customize
• Requires integration with other systems
• Limited flexibility compared to building in-house solution

Pricing Comparison

Microsoft Dynamics 365

• Subscription-Based

Totango

• Subscription-Based