What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a cloud-based business applications platform that combines customer relationship management (CRM) and enterprise resource planning (ERP) capabilities. It brings together features for sales, customer service, marketing automation, financial management, operations, talent management, and more to help manage end-to-end business processes.
Key capabilities and benefits of Microsoft Dynamics 365 include:
- Unified platform across CRM and ERP - Brings together capabilities for managing customers, sales, service, finance, operations, talent, and more on one seamless platform.
- Cloud-based delivery - Software is hosted in the cloud and accessible from any device via web browser. Reduces need for on-premises IT infrastructure.
- Modular apps - Modular apps allow businesses to start with what they need now and add capabilities as required. Apps integrate seamlessly.
- Analytics and intelligence - Inbuilt analytics and artificial intelligence features provide actionable insights from data to guide better decisions.
- Customization - Highly customizable platform that can be tailored to unique business needs and integrates with other systems.
- Mobile capabilities - Mobile app allows access and data entry from smartphones or tablets for productivity on the go.
Microsoft Dynamics 365 is a complete business applications solution suitable for medium and enterprise organizations looking to manage critical business processes across departments with an intelligent, cloud-based platform.