Totango vs Microsoft Dynamics 365

Struggling to choose between Totango and Microsoft Dynamics 365? Both products offer unique advantages, making it a tough decision.

Totango is a Business & Commerce solution with tags like analytics, customer-retention, customer-lifetime-value.

It boasts features such as Predictive analytics, Customer segmentation, Onboarding workflows, Engagement scoring and pros including Helps increase customer retention, Provides actionable insights into customer behavior, Automates parts of customer success process.

On the other hand, Microsoft Dynamics 365 is a Business & Commerce product tagged with crm, erp, cloud, microsoft.

Its standout features include Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Financial management, Supply chain management, Project operations, Commerce, Human resources, Business intelligence and analytics, Artificial intelligence, Customization and integration, and it shines with pros like Cloud-based for accessibility and scalability, Pre-built industry-specific solutions, Integration across Microsoft products and third-party apps, Role-based user experience, Mobile optimization, Data security and compliance, Regular updates and new features.

Feature	Totango	Microsoft Dynamics 365
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Totango

Description: Totango is a customer success platform that helps companies maximize customer lifetime value. It provides features like predictive analytics, customer segmentation, onboarding workflows, and engagement scoring to drive customer adoption, retention, and expansion.

Microsoft Dynamics 365

Description: Microsoft Dynamics 365 is a cloud-based business applications platform that combines CRM and ERP capabilities. It provides sales, customer service, marketing automation, financial management, operations, talent management, and other tools for managing business processes.

Key Features Comparison

Totango Features

• Predictive analytics
• Customer segmentation
• Onboarding workflows
• Engagement scoring

Microsoft Dynamics 365 Features

• Customer Relationship Management (CRM)
• Enterprise Resource Planning (ERP)
• Financial management
• Supply chain management
• Project operations
• Commerce
• Human resources
• Business intelligence and analytics
• Artificial intelligence
• Customization and integration

Pros & Cons Analysis

Totango

Pros

• Helps increase customer retention
• Provides actionable insights into customer behavior
• Automates parts of customer success process

Cons

• Can be complex to set up and customize
• Requires integration with other systems
• Limited flexibility compared to building in-house solution

Microsoft Dynamics 365

Pros

• Cloud-based for accessibility and scalability
• Pre-built industry-specific solutions
• Integration across Microsoft products and third-party apps
• Role-based user experience
• Mobile optimization
• Data security and compliance
• Regular updates and new features

Cons

• Can be complex and require customization
• Limited offline capabilities
• Upfront costs for implementation and training
• Vendor lock-in

Pricing Comparison

Totango

• Subscription-Based

Microsoft Dynamics 365

• Subscription-Based