Totango vs Microsoft Dynamics 365

Struggling to choose between Totango and Microsoft Dynamics 365? Both products offer unique advantages, making it a tough decision.

Totango is a Business & Commerce solution with tags like analytics, customer-retention, customer-lifetime-value.

It boasts features such as Predictive analytics, Customer segmentation, Onboarding workflows, Engagement scoring and pros including Helps increase customer retention, Provides actionable insights into customer behavior, Automates parts of customer success process.

On the other hand, Microsoft Dynamics 365 is a Business & Commerce product tagged with crm, erp, cloud, microsoft.

Its standout features include Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Financial management, Supply chain management, Project operations, Commerce, Human resources, Business intelligence and analytics, Artificial intelligence, Customization and integration, and it shines with pros like Cloud-based for accessibility and scalability, Pre-built industry-specific solutions, Integration across Microsoft products and third-party apps, Role-based user experience, Mobile optimization, Data security and compliance, Regular updates and new features.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Totango

Totango

Totango is a customer success platform that helps companies maximize customer lifetime value. It provides features like predictive analytics, customer segmentation, onboarding workflows, and engagement scoring to drive customer adoption, retention, and expansion.

Categories:
Business & Commerce Customer Success
analytics customer-retention customer-lifetime-value

Totango Features

  1. Predictive analytics
  2. Customer segmentation
  3. Onboarding workflows
  4. Engagement scoring

Pricing

  • Subscription-Based

Pros

Helps increase customer retention

Provides actionable insights into customer behavior

Automates parts of customer success process

Cons

Can be complex to set up and customize

Requires integration with other systems

Limited flexibility compared to building in-house solution

Microsoft Dynamics 365

Microsoft Dynamics 365

Microsoft Dynamics 365 is a cloud-based business applications platform that combines CRM and ERP capabilities. It provides sales, customer service, marketing automation, financial management, operations, talent management, and other tools for managing business processes.

Categories:
Business & Commerce Crm
crm erp cloud microsoft

Microsoft Dynamics 365 Features

  1. Customer Relationship Management (CRM)
  2. Enterprise Resource Planning (ERP)
  3. Financial management
  4. Supply chain management
  5. Project operations
  6. Commerce
  7. Human resources
  8. Business intelligence and analytics
  9. Artificial intelligence
  10. Customization and integration

Pricing

  • Subscription-Based

Pros

Cloud-based for accessibility and scalability

Pre-built industry-specific solutions

Integration across Microsoft products and third-party apps

Role-based user experience

Mobile optimization

Data security and compliance

Regular updates and new features

Cons

Can be complex and require customization

Limited offline capabilities

Upfront costs for implementation and training

Vendor lock-in