Mint Service Desk vs Deskero

Struggling to choose between Mint Service Desk and Deskero? Both products offer unique advantages, making it a tough decision.

Mint Service Desk is a Business & Commerce solution with tags like help-desk, ticketing, asset-management, knowledge-base.

It boasts features such as Ticketing system, Asset management, Knowledge base, SLA management, Reporting and analytics, Multi-channel support, ITIL processes, Customizable workflows, Role-based access control, Integration with LDAP and pros including Easy to use interface, Comprehensive feature set, Good value for money, Scales well for growing companies, Mobile access, Customizable platform, Strong knowledge base.

On the other hand, Deskero is a Business & Commerce product tagged with kanban, agile, project-management, sprints.

Its standout features include Kanban boards, Epics, Sprints, Assignments, Time tracking, Gantt charts, Resource management, Reporting, Integrations, and it shines with pros like Intuitive interface, Great for agile teams, Flexible boards, Robust features, Affordable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Mint Service Desk

Mint Service Desk

Mint Service Desk is a help desk and IT service management software that helps companies deliver excellent customer service. It includes features like ticketing, asset management, knowledge base, and more.

Categories:
help-desk ticketing asset-management knowledge-base

Mint Service Desk Features

  1. Ticketing system
  2. Asset management
  3. Knowledge base
  4. SLA management
  5. Reporting and analytics
  6. Multi-channel support
  7. ITIL processes
  8. Customizable workflows
  9. Role-based access control
  10. Integration with LDAP

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Comprehensive feature set

Good value for money

Scales well for growing companies

Mobile access

Customizable platform

Strong knowledge base

Cons

Can be complex for very small teams

Limited native integrations

Reporting needs improvement

Asset management module lacks some features


Deskero

Deskero

Deskero is a project management software designed for agile teams. It provides features like kanban boards, epics, sprints, and assignments to manage projects.

Categories:
kanban agile project-management sprints

Deskero Features

  1. Kanban boards
  2. Epics
  3. Sprints
  4. Assignments
  5. Time tracking
  6. Gantt charts
  7. Resource management
  8. Reporting
  9. Integrations

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive interface

Great for agile teams

Flexible boards

Robust features

Affordable pricing

Cons

Steep learning curve

Mobile app needs work

Limitations for large teams

Lacks advanced reporting