Mojo Helpdesk vs Kayako

Struggling to choose between Mojo Helpdesk and Kayako? Both products offer unique advantages, making it a tough decision.

Mojo Helpdesk is a Business & Commerce solution with tags like helpdesk, ticketing, customer-support, sla-tracking.

It boasts features such as Multi-channel support (email, social media, live chat, etc), Automated ticket workflow and routing, SLA and service level management, Knowledge base for self-service, Reporting and analytics, Mobile apps, Integration with CRM and other tools and pros including Easy to set up and use, Flexible and customizable, Scales to support large volumes of tickets, Helps improve customer satisfaction, Enables self-service for customers, Provides insights through reporting.

On the other hand, Kayako is a Business & Commerce product tagged with help-desk, customer-support, ticketing, knowledge-base, community-forums.

Its standout features include Ticketing system to manage customer support requests, Knowledge base to provide self-service support articles, Live chat for real-time customer conversations, Email management and automation, Reporting and analytics, Multiple user roles and permissions, API integrations, Mobile app, and it shines with pros like Intuitive and easy to use interface, Omnichannel support, Customizable workflows, Robust reporting and analytics, Scales for growing businesses, Third-party integrations.

Feature	Mojo Helpdesk	Kayako
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Mojo Helpdesk

Description: Mojo Helpdesk is a cloud-based customer service software that allows companies to manage customer support tickets, requests and queries. It provides features like multi-channel customer communication, automated workflow, SLAs and reporting.

Kayako

Description: Kayako is a help desk and customer service software that allows businesses to manage customer support interactions across multiple channels like email, live chat, calls, and self-service. It provides features like ticketing, knowledge base, community forums, and more.

Key Features Comparison

Mojo Helpdesk Features

• Multi-channel support (email, social media, live chat, etc)
• Automated ticket workflow and routing
• SLA and service level management
• Knowledge base for self-service
• Reporting and analytics
• Mobile apps
• Integration with CRM and other tools

Kayako Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support articles
• Live chat for real-time customer conversations
• Email management and automation
• Reporting and analytics
• Multiple user roles and permissions
• API integrations
• Mobile app

Pros & Cons Analysis

Mojo Helpdesk

Pros

• Easy to set up and use
• Flexible and customizable
• Scales to support large volumes of tickets
• Helps improve customer satisfaction
• Enables self-service for customers
• Provides insights through reporting

Cons

• Can get pricey for large or complex organizations
• Mobile app functionality is limited
• Advanced customization requires developer skills
• Lacks some features of higher end help desk tools

Kayako

Pros

• Intuitive and easy to use interface
• Omnichannel support
• Customizable workflows
• Robust reporting and analytics
• Scales for growing businesses
• Third-party integrations

Cons

• Can be pricey for small businesses
• Mobile app needs improvement
• Lack of native social media integration
• Steep learning curve for advanced features

Pricing Comparison

Mojo Helpdesk

• Freemium
• Subscription-Based

Kayako

• Subscription-Based
• Pay-As-You-Go