Mojo Helpdesk vs Trengo

Struggling to choose between Mojo Helpdesk and Trengo? Both products offer unique advantages, making it a tough decision.

Mojo Helpdesk is a Business & Commerce solution with tags like helpdesk, ticketing, customer-support, sla-tracking.

It boasts features such as Multi-channel support (email, social media, live chat, etc), Automated ticket workflow and routing, SLA and service level management, Knowledge base for self-service, Reporting and analytics, Mobile apps, Integration with CRM and other tools and pros including Easy to set up and use, Flexible and customizable, Scales to support large volumes of tickets, Helps improve customer satisfaction, Enables self-service for customers, Provides insights through reporting.

On the other hand, Trengo is a Business & Commerce product tagged with crm, sales, customers, leads.

Its standout features include Contact Management, Lead Tracking, Sales Pipeline, Email Marketing, Reporting and Analytics, and it shines with pros like Easy to use interface, Affordable pricing, Integration with G Suite and Office 365, Mobile access, Customizable workflows.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Mojo Helpdesk

Mojo Helpdesk

Mojo Helpdesk is a cloud-based customer service software that allows companies to manage customer support tickets, requests and queries. It provides features like multi-channel customer communication, automated workflow, SLAs and reporting.

Categories:
Business & Commerce Customer Service & Support
helpdesk ticketing customer-support sla-tracking

Mojo Helpdesk Features

  1. Multi-channel support (email, social media, live chat, etc)
  2. Automated ticket workflow and routing
  3. SLA and service level management
  4. Knowledge base for self-service
  5. Reporting and analytics
  6. Mobile apps
  7. Integration with CRM and other tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Flexible and customizable

Scales to support large volumes of tickets

Helps improve customer satisfaction

Enables self-service for customers

Provides insights through reporting

Cons

Can get pricey for large or complex organizations

Mobile app functionality is limited

Advanced customization requires developer skills

Lacks some features of higher end help desk tools

Trengo

Trengo

Trengo is a customer relationship management (CRM) software designed for small to midsize businesses. It provides tools to manage leads, track sales opportunities, communicate with customers, and analyze performance.

Categories:
Business & Commerce Crm
crm sales customers leads

Trengo Features

  1. Contact Management
  2. Lead Tracking
  3. Sales Pipeline
  4. Email Marketing
  5. Reporting and Analytics

Pricing

  • Subscription-Based

Pros

Easy to use interface

Affordable pricing

Integration with G Suite and Office 365

Mobile access

Customizable workflows

Cons

Limited customization options

No offline access

Less features than larger CRM platforms