OnGuardHelp vs Active911

Struggling to choose between OnGuardHelp and Active911? Both products offer unique advantages, making it a tough decision.

OnGuardHelp is a Business & Commerce solution with tags like help-desk, ticketing, knowledge-base, asset-management, customer-support, it-support.

It boasts features such as Ticketing system, Knowledge base, Asset management, SLA tracking, Reporting and analytics and pros including Easy to use interface, Affordable pricing, Good for small teams, Built-in knowledge base, Mobile app available.

On the other hand, Active911 is a Security & Privacy product tagged with dispatch, mapping, emergency-responders, police, fire-department, ems, ambulance, public-works.

Its standout features include Real-time GPS tracking, Instant dispatch of calls, Live incident mapping, Group messaging, Pre-planning of locations, Resource management, Analytics and reporting, and it shines with pros like Improves emergency response times, Enhances responder safety, Centralized incident management, Easy to use interface, Works on mobile devices, Integrates with CAD systems.

Feature	OnGuardHelp	Active911
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Security & Privacy

Product Overview

OnGuardHelp

Description: OnGuardHelp is a help desk software designed for small to medium businesses. It includes ticketing, knowledge base, asset management, and other help desk features to provide customer support and internal IT support.

Active911

Description: Active911 is a cloud-based dispatch and mapping software for emergency responders. It provides real-time tracking of responders and incidents for police, fire, ambulances, public works and more.

Key Features Comparison

OnGuardHelp Features

• Ticketing system
• Knowledge base
• Asset management
• SLA tracking
• Reporting and analytics

Active911 Features

• Real-time GPS tracking
• Instant dispatch of calls
• Live incident mapping
• Group messaging
• Pre-planning of locations
• Resource management
• Analytics and reporting

Pros & Cons Analysis

OnGuardHelp

Pros

• Easy to use interface
• Affordable pricing
• Good for small teams
• Built-in knowledge base
• Mobile app available

Cons

• Limited customization options
• No chat support
• Light on advanced reporting features
• Asset management could be more robust

Active911

Pros

• Improves emergency response times
• Enhances responder safety
• Centralized incident management
• Easy to use interface
• Works on mobile devices
• Integrates with CAD systems

Cons

• Can be expensive for smaller agencies
• Requires internet connectivity to function
• Limited customization options
• Relies on user adoption and buy-in

Pricing Comparison

OnGuardHelp

• Subscription-Based

Active911

• Subscription-Based