OnGuardHelp vs Active911

Struggling to choose between OnGuardHelp and Active911? Both products offer unique advantages, making it a tough decision.

OnGuardHelp is a Business & Commerce solution with tags like help-desk, ticketing, knowledge-base, asset-management, customer-support, it-support.

It boasts features such as Ticketing system, Knowledge base, Asset management, SLA tracking, Reporting and analytics and pros including Easy to use interface, Affordable pricing, Good for small teams, Built-in knowledge base, Mobile app available.

On the other hand, Active911 is a Security & Privacy product tagged with dispatch, mapping, emergency-responders, police, fire-department, ems, ambulance, public-works.

Its standout features include Real-time GPS tracking, Instant dispatch of calls, Live incident mapping, Group messaging, Pre-planning of locations, Resource management, Analytics and reporting, and it shines with pros like Improves emergency response times, Enhances responder safety, Centralized incident management, Easy to use interface, Works on mobile devices, Integrates with CAD systems.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

OnGuardHelp

OnGuardHelp

OnGuardHelp is a help desk software designed for small to medium businesses. It includes ticketing, knowledge base, asset management, and other help desk features to provide customer support and internal IT support.

Categories:
Business & Commerce Help Desk & Ticketing
help-desk ticketing knowledge-base asset-management customer-support it-support

OnGuardHelp Features

  1. Ticketing system
  2. Knowledge base
  3. Asset management
  4. SLA tracking
  5. Reporting and analytics

Pricing

  • Subscription-Based

Pros

Easy to use interface

Affordable pricing

Good for small teams

Built-in knowledge base

Mobile app available

Cons

Limited customization options

No chat support

Light on advanced reporting features

Asset management could be more robust

Active911

Active911

Active911 is a cloud-based dispatch and mapping software for emergency responders. It provides real-time tracking of responders and incidents for police, fire, ambulances, public works and more.

Categories:
Security & Privacy Emergency Response Software
dispatch mapping emergency-responders police fire-department ems ambulance public-works

Active911 Features

  1. Real-time GPS tracking
  2. Instant dispatch of calls
  3. Live incident mapping
  4. Group messaging
  5. Pre-planning of locations
  6. Resource management
  7. Analytics and reporting

Pricing

  • Subscription-Based

Pros

Improves emergency response times

Enhances responder safety

Centralized incident management

Easy to use interface

Works on mobile devices

Integrates with CAD systems

Cons

Can be expensive for smaller agencies

Requires internet connectivity to function

Limited customization options

Relies on user adoption and buy-in