OpenDuty vs OpsGenie

Struggling to choose between OpenDuty and OpsGenie? Both products offer unique advantages, making it a tough decision.

OpenDuty is a Business & Commerce solution with tags like help-desk, ticketing, it-support, customer-service.

It boasts features such as Ticket management, Knowledge base, User management, Email support, Live chat support, Phone support and pros including Open source, Free to use, Customizable, Integrations available.

On the other hand, OpsGenie is a Online Services product tagged with incident-management, alerting, oncall-scheduling.

Its standout features include Incident management, Alerting, On-call scheduling, Escalations, Notifications via email, SMS, phone calls, Integration with monitoring tools, REST API, Mobile apps, and it shines with pros like Easy to set up and use, Flexible alerting and notification options, Powerful escalation policies, Good integration capabilities, Scalable for teams of all sizes.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

OpenDuty

OpenDuty

OpenDuty is an open source IT help desk and customer service software. It provides ticket tracking, knowledge base, user management and more for teams to provide support across email, chat and phone channels.

Categories:
Business & Commerce It Help Desk & Ticketing
help-desk ticketing it-support customer-service

OpenDuty Features

  1. Ticket management
  2. Knowledge base
  3. User management
  4. Email support
  5. Live chat support
  6. Phone support

Pricing

  • Open Source

Pros

Open source

Free to use

Customizable

Integrations available

Cons

Limited reporting

Less features than paid options

Limited support

OpsGenie

OpsGenie

OpsGenie is an incident management and on-call scheduling platform designed for operating always-on services. It enables teams to plan for and respond to service disruptions quickly by notifying the right people using alerts and on-call schedules.

Categories:
Online Services Incident Management
incident-management alerting oncall-scheduling

OpsGenie Features

  1. Incident management
  2. Alerting
  3. On-call scheduling
  4. Escalations
  5. Notifications via email, SMS, phone calls
  6. Integration with monitoring tools
  7. REST API
  8. Mobile apps

Pricing

  • Free
  • Freemium
  • Subscription-Based

Pros

Easy to set up and use

Flexible alerting and notification options

Powerful escalation policies

Good integration capabilities

Scalable for teams of all sizes

Cons

Can be pricey for larger teams

Mobile apps could be better

Some features require higher tier plans