Opinionlab vs TrustSpot

Struggling to choose between Opinionlab and TrustSpot? Both products offer unique advantages, making it a tough decision.

Opinionlab is a Business & Commerce solution with tags like survey, feedback, analytics.

It boasts features such as Collects customer feedback via email, web, and SMS surveys, Analyzes feedback data to identify key metrics and insights, Integrates with CRM systems like Salesforce and Zendesk, Provides dashboards and reports to track metrics over time, Allows segmentation of data based on attributes, Automates workflow for sending surveys and alerts and pros including Easy to create and send surveys, Powerful analytics and reporting, Integrates feedback data with CRM systems, Identifies key metrics and trends, Customizable dashboards, Automates feedback collection process.

On the other hand, TrustSpot is a Business & Commerce product tagged with reviews, testimonials, customer-feedback, reputation-management.

Its standout features include Collect and display customer reviews, Review widgets for website, Review moderation, Review analytics, Review reminders, Review incentives, and it shines with pros like Increases conversion rate, Builds trust and credibility, Improves SEO, Provides customer insights, Easy to implement.

Feature	Opinionlab	TrustSpot
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Opinionlab

Description: Opinionlab is a customer experience management software that allows businesses to collect feedback across various channels like email and web surveys. It analyzes the feedback data to identify key metrics and insights.

TrustSpot

Description: TrustSpot is a customer review platform that helps businesses display and manage customer reviews on their website. It allows collecting and showcasing authentic reviews to build trust and social proof.

Key Features Comparison

Opinionlab Features

• Collects customer feedback via email, web, and SMS surveys
• Analyzes feedback data to identify key metrics and insights
• Integrates with CRM systems like Salesforce and Zendesk
• Provides dashboards and reports to track metrics over time
• Allows segmentation of data based on attributes
• Automates workflow for sending surveys and alerts

TrustSpot Features

• Collect and display customer reviews
• Review widgets for website
• Review moderation
• Review analytics
• Review reminders
• Review incentives

Pros & Cons Analysis

Opinionlab

Pros

• Easy to create and send surveys
• Powerful analytics and reporting
• Integrates feedback data with CRM systems
• Identifies key metrics and trends
• Customizable dashboards
• Automates feedback collection process

Cons

• Steep learning curve
• Complex pricing tiers
• Additional fees for more advanced features
• Limited customization options
• No offline survey options
• Requires technical expertise to set up

TrustSpot

Pros

• Increases conversion rate
• Builds trust and credibility
• Improves SEO
• Provides customer insights
• Easy to implement

Cons

• Can be costly for small businesses
• Potential for fake reviews
• Time investment to manage and respond to reviews

Pricing Comparison

Opinionlab

• Subscription-Based

TrustSpot

• Freemium
• Subscription-Based