Opinionlab vs TrustSpot

Struggling to choose between Opinionlab and TrustSpot? Both products offer unique advantages, making it a tough decision.

Opinionlab is a Business & Commerce solution with tags like survey, feedback, analytics.

It boasts features such as Collects customer feedback via email, web, and SMS surveys, Analyzes feedback data to identify key metrics and insights, Integrates with CRM systems like Salesforce and Zendesk, Provides dashboards and reports to track metrics over time, Allows segmentation of data based on attributes, Automates workflow for sending surveys and alerts and pros including Easy to create and send surveys, Powerful analytics and reporting, Integrates feedback data with CRM systems, Identifies key metrics and trends, Customizable dashboards, Automates feedback collection process.

On the other hand, TrustSpot is a Business & Commerce product tagged with reviews, testimonials, customer-feedback, reputation-management.

Its standout features include Collect and display customer reviews, Review widgets for website, Review moderation, Review analytics, Review reminders, Review incentives, and it shines with pros like Increases conversion rate, Builds trust and credibility, Improves SEO, Provides customer insights, Easy to implement.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Opinionlab

Opinionlab

Opinionlab is a customer experience management software that allows businesses to collect feedback across various channels like email and web surveys. It analyzes the feedback data to identify key metrics and insights.

Categories:
survey feedback analytics

Opinionlab Features

  1. Collects customer feedback via email, web, and SMS surveys
  2. Analyzes feedback data to identify key metrics and insights
  3. Integrates with CRM systems like Salesforce and Zendesk
  4. Provides dashboards and reports to track metrics over time
  5. Allows segmentation of data based on attributes
  6. Automates workflow for sending surveys and alerts

Pricing

  • Subscription-Based

Pros

Easy to create and send surveys

Powerful analytics and reporting

Integrates feedback data with CRM systems

Identifies key metrics and trends

Customizable dashboards

Automates feedback collection process

Cons

Steep learning curve

Complex pricing tiers

Additional fees for more advanced features

Limited customization options

No offline survey options

Requires technical expertise to set up


TrustSpot

TrustSpot

TrustSpot is a customer review platform that helps businesses display and manage customer reviews on their website. It allows collecting and showcasing authentic reviews to build trust and social proof.

Categories:
reviews testimonials customer-feedback reputation-management

TrustSpot Features

  1. Collect and display customer reviews
  2. Review widgets for website
  3. Review moderation
  4. Review analytics
  5. Review reminders
  6. Review incentives

Pricing

  • Freemium
  • Subscription-Based

Pros

Increases conversion rate

Builds trust and credibility

Improves SEO

Provides customer insights

Easy to implement

Cons

Can be costly for small businesses

Potential for fake reviews

Time investment to manage and respond to reviews