osTicket vs Cerberus

Struggling to choose between osTicket and Cerberus? Both products offer unique advantages, making it a tough decision.

osTicket is a Business & Commerce solution with tags like open-source, ticket-system, customer-support, helpdesk-software.

It boasts features such as Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

On the other hand, Cerberus is a Security & Privacy product tagged with antitheft, device-tracking, remote-lock, locate-device, wipe-data.

Its standout features include Remote lock and wipe, GPS tracking, Take photos remotely, Sound alarm remotely, SIM card change notification, Hide app icon, Emergency SMS commands, and it shines with pros like Free and open source, Lots of features, Active development, Customizable.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

osTicket

osTicket

osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Categories:
Business & Commerce Customer Support
open-source ticket-system customer-support helpdesk-software

OsTicket Features

  1. Ticket management
  2. Email piping
  3. Knowledgebase
  4. SLA enforcement
  5. Canned responses
  6. Ticket filters
  7. User roles and permissions
  8. Multilingual support
  9. REST API

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to install and use

Highly customizable

Active community support

Scales for large organizations

Integrates with LDAP and Active Directory

Cons

Limited reporting capabilities

No native mobile apps

Steep learning curve for advanced configurations

Lacks some advanced features of paid solutions

Cerberus

Cerberus

Cerberus is an open source anti-theft and device tracking app for Android devices. It can remotely lock, locate, sound an alarm, and wipe data from a lost or stolen device.

Categories:
Security & Privacy Device Security
antitheft device-tracking remote-lock locate-device wipe-data

Cerberus Features

  1. Remote lock and wipe
  2. GPS tracking
  3. Take photos remotely
  4. Sound alarm remotely
  5. SIM card change notification
  6. Hide app icon
  7. Emergency SMS commands

Pricing

  • Free
  • Freemium
  • Subscription-based

Pros

Free and open source

Lots of features

Active development

Customizable

Cons

Requires root access

Some features require monthly fee

Can drain battery if always active