osTicket vs Orderry

Struggling to choose between osTicket and Orderry? Both products offer unique advantages, making it a tough decision.

osTicket is a Business & Commerce solution with tags like open-source, ticket-system, customer-support, helpdesk-software.

It boasts features such as Ticket management, Email piping, Knowledgebase, SLA enforcement, Canned responses, Ticket filters, User roles and permissions, Multilingual support, REST API and pros including Open source and free, Easy to install and use, Highly customizable, Active community support, Scales for large organizations, Integrates with LDAP and Active Directory.

On the other hand, Orderry is a Business & Commerce product tagged with scheduling, dispatching, work-orders, invoicing, reporting, payments, mobile.

Its standout features include Drag-and-drop scheduling, Dispatch optimization, Custom reporting, Payment processing, Mobile apps, and it shines with pros like Efficient job scheduling, Optimized tech dispatch, Customizable reports, Integrated payments, Mobile access.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

osTicket

osTicket

osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Categories:
Business & Commerce Customer Support
open-source ticket-system customer-support helpdesk-software

OsTicket Features

  1. Ticket management
  2. Email piping
  3. Knowledgebase
  4. SLA enforcement
  5. Canned responses
  6. Ticket filters
  7. User roles and permissions
  8. Multilingual support
  9. REST API

Pricing

  • Open Source
  • Free

Pros

Open source and free

Easy to install and use

Highly customizable

Active community support

Scales for large organizations

Integrates with LDAP and Active Directory

Cons

Limited reporting capabilities

No native mobile apps

Steep learning curve for advanced configurations

Lacks some advanced features of paid solutions

Orderry

Orderry

Orderry is a service order management software designed for field service businesses. It allows companies to efficiently schedule jobs, dispatch techs, manage work orders, and invoice clients. Key features include drag-and-drop scheduling, dispatch optimization, custom reporting, payment processing, and mobile apps.

Categories:
Business & Commerce Field Service Management
scheduling dispatching work-orders invoicing reporting payments mobile

Orderry Features

  1. Drag-and-drop scheduling
  2. Dispatch optimization
  3. Custom reporting
  4. Payment processing
  5. Mobile apps

Pricing

  • Subscription-Based

Pros

Efficient job scheduling

Optimized tech dispatch

Customizable reports

Integrated payments

Mobile access

Cons

Steep learning curve

Limited custom fields

No CRM

Weak inventory management