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osTicket vs XiVO

Professional comparison and analysis to help you choose the right software solution for your needs.

osTicket icon
osTicket
XiVO icon
XiVO

osTicket vs XiVO: The Verdict

Last updated: May 2026 · Comparison by Sugggest Editorial Team

Feature osTicket XiVO
Sugggest Score — —
Category Business & Commerce Business & Commerce
Pricing Open Source Open Source

Product Overview

osTicket
osTicket

Description: osTicket is an open source ticket support system that allows companies to track, prioritize, and solve customer support tickets. It is lightweight, easy to set up, and enables efficient workflow.

Type: software

Pricing: Open Source

XiVO
XiVO

Description: XiVO is an open-source IP PBX software designed for small and medium businesses. It offers features like call routing, IVR menus, voicemail, call recording, conference calls, and phone provisioning.

Type: software

Pricing: Open Source

Key Features Comparison

osTicket
osTicket Features
  • Ticket management
  • Email piping
  • Knowledgebase
  • SLA enforcement
  • Canned responses
  • Ticket filters
  • User roles and permissions
  • Multilingual support
  • REST API
XiVO
XiVO Features
  • VoIP PBX
  • Call routing
  • IVR menus
  • Voicemail
  • Call recording
  • Conference calls
  • Phone provisioning

Pros & Cons Analysis

osTicket
osTicket
Pros
  • Open source and free
  • Easy to install and use
  • Highly customizable
  • Active community support
  • Scales for large organizations
  • Integrates with LDAP and Active Directory
Cons
  • Limited reporting capabilities
  • No native mobile apps
  • Steep learning curve for advanced configurations
  • Lacks some advanced features of paid solutions
XiVO
XiVO
Pros
  • Open source
  • Free
  • Feature rich
  • Easy to use
  • Scalable
Cons
  • Limited support options
  • Steep learning curve
  • May lack some enterprise features

Pricing Comparison

osTicket
osTicket
  • Open Source
XiVO
XiVO
  • Open Source

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Learn More About Each Product

osTicket
osTicket
Reviews, pricing & alternatives →
XiVO
XiVO
Reviews, pricing & alternatives →

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