ProProfs Help Desk vs Cerberus

Struggling to choose between ProProfs Help Desk and Cerberus? Both products offer unique advantages, making it a tough decision.

ProProfs Help Desk is a Business & Commerce solution with tags like help-desk, customer-support, ticketing-system, knowledge-base, customer-satisfaction, customer-experience.

It boasts features such as Ticketing system to manage customer support requests, Knowledge base to provide self-service support, Customer satisfaction surveys, SLA and escalation management, Customizable support portal, Real-time analytics and reporting and pros including Easy to set up and use, Flexible pricing options, Integrates with popular apps like Salesforce and Zendesk, Mobile access for agents, Robust feature set for the price.

On the other hand, Cerberus is a Security & Privacy product tagged with antitheft, device-tracking, remote-lock, locate-device, wipe-data.

Its standout features include Remote lock and wipe, GPS tracking, Take photos remotely, Sound alarm remotely, SIM card change notification, Hide app icon, Emergency SMS commands, and it shines with pros like Free and open source, Lots of features, Active development, Customizable.

Feature	ProProfs Help Desk	Cerberus
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Security & Privacy

Product Overview

ProProfs Help Desk

Description: ProProfs Help Desk is a cloud-based customer service software that allows companies to manage customer support tickets, self-service knowledge base, and customer satisfaction surveys. It aims to improve customer experience and agent productivity.

Cerberus

Description: Cerberus is an open source anti-theft and device tracking app for Android devices. It can remotely lock, locate, sound an alarm, and wipe data from a lost or stolen device.

Key Features Comparison

ProProfs Help Desk Features

• Ticketing system to manage customer support requests
• Knowledge base to provide self-service support
• Customer satisfaction surveys
• SLA and escalation management
• Customizable support portal
• Real-time analytics and reporting

Cerberus Features

• Remote lock and wipe
• GPS tracking
• Take photos remotely
• Sound alarm remotely
• SIM card change notification
• Hide app icon
• Emergency SMS commands

Pros & Cons Analysis

ProProfs Help Desk

Pros

• Easy to set up and use
• Flexible pricing options
• Integrates with popular apps like Salesforce and Zendesk
• Mobile access for agents
• Robust feature set for the price

Cons

• Can be pricey for larger teams
• Limited customization options
• Third-party integrations cost extra
• No native phone support

Cerberus

Pros

• Free and open source
• Lots of features
• Active development
• Customizable

Cons

• Requires root access
• Some features require monthly fee
• Can drain battery if always active

Pricing Comparison

ProProfs Help Desk

• Freemium
• Subscription-Based

Cerberus

• Free
• Freemium
• Subscription-based