
Description: ProProfs Help Desk is a cloud-based customer service software that allows companies to manage customer support tickets, self-service knowledge base, and customer satisfaction surveys. It aims to improve customer experience and agent productivity.
Type: Open Source Test Automation Framework
Founded: 2011
Primary Use: Mobile app testing automation
Supported Platforms: iOS, Android, Windows

Description: InvGate Service Desk is an IT service management software that allows companies to track, manage, and resolve IT support tickets. It includes features like asset management, change management, knowledge base, and more.
Type: Cloud-based Test Automation Platform
Founded: 2015
Primary Use: Web, mobile, and API testing
Supported Platforms: Web, iOS, Android, API