qchat vs HCL Sametime

Struggling to choose between qchat and HCL Sametime? Both products offer unique advantages, making it a tough decision.

qchat is a Social & Communications solution with tags like chat, chatbot, live-chat, visitor-engagement, websites.

It boasts features such as Unlimited chats, Team inbox, Knowledge base, Custom chat widgets, Mobile SDKs, APIs for integration and pros including Open source and free, Easy to install and configure, Good feature set for basic needs, Active community support.

On the other hand, HCL Sametime is a Social & Communications product tagged with instant-messaging, online-meetings, voice-calling, video-calling, screen-sharing, collaboration.

Its standout features include Instant messaging, Presence detection, Audio and video calling, Screen sharing, Online meetings, Shared documents and whiteboards, Mobile apps, Integrations with business apps like Salesforce and Microsoft Office, and it shines with pros like Unified communications in one platform, Flexible deployment options - on-prem or cloud, Scalable to support large enterprises, Strong security features, Mobile access and collaboration, Integrates with existing business systems, Supports open standards.

Feature	qchat	HCL Sametime
Overall Score	N/A	N/A
Primary Category	Social & Communications	Social & Communications

Product Overview

qchat

Description: QChat is an open-source live chat and chatbot software for websites. It provides real-time visitor engagement through live agents and AI-powered chatbots. Some key features include unlimited chats, team inbox, knowledge base, custom chat widgets, mobile SDKs and APIs for integration.

HCL Sametime

Description: HCL Sametime is a unified communications and collaboration platform that provides enterprise instant messaging, online meetings, voice and video calling, shared documents and screens, and more. It integrates with common business applications and can be deployed on-premises or in the cloud.

Key Features Comparison

qchat Features

• Unlimited chats
• Team inbox
• Knowledge base
• Custom chat widgets
• Mobile SDKs
• APIs for integration

HCL Sametime Features

• Instant messaging
• Presence detection
• Audio and video calling
• Screen sharing
• Online meetings
• Shared documents and whiteboards
• Mobile apps
• Integrations with business apps like Salesforce and Microsoft Office

Pros & Cons Analysis

qchat

Pros

• Open source and free
• Easy to install and configure
• Good feature set for basic needs
• Active community support

Cons

• Limited customization options
• Basic reporting capabilities
• No advanced features like co-browsing
• Lacks some enterprise-level capabilities

HCL Sametime

Pros

• Unified communications in one platform
• Flexible deployment options - on-prem or cloud
• Scalable to support large enterprises
• Strong security features
• Mobile access and collaboration
• Integrates with existing business systems
• Supports open standards

Cons

• Can be complex to deploy and manage
• Must be hosted on HCL servers (on-prem) or HCL cloud
• Limited customization options
• Not as user-friendly as some alternatives
• Audio/video quality issues reported by some users

Pricing Comparison

qchat

• Open Source
• Freemium

HCL Sametime

• Subscription-Based
• Custom Pricing