qchat vs HCL Sametime

Struggling to choose between qchat and HCL Sametime? Both products offer unique advantages, making it a tough decision.

qchat is a Social & Communications solution with tags like chat, chatbot, live-chat, visitor-engagement, websites.

It boasts features such as Unlimited chats, Team inbox, Knowledge base, Custom chat widgets, Mobile SDKs, APIs for integration and pros including Open source and free, Easy to install and configure, Good feature set for basic needs, Active community support.

On the other hand, HCL Sametime is a Social & Communications product tagged with instant-messaging, online-meetings, voice-calling, video-calling, screen-sharing, collaboration.

Its standout features include Instant messaging, Presence detection, Audio and video calling, Screen sharing, Online meetings, Shared documents and whiteboards, Mobile apps, Integrations with business apps like Salesforce and Microsoft Office, and it shines with pros like Unified communications in one platform, Flexible deployment options - on-prem or cloud, Scalable to support large enterprises, Strong security features, Mobile access and collaboration, Integrates with existing business systems, Supports open standards.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

qchat

qchat

QChat is an open-source live chat and chatbot software for websites. It provides real-time visitor engagement through live agents and AI-powered chatbots. Some key features include unlimited chats, team inbox, knowledge base, custom chat widgets, mobile SDKs and APIs for integration.

Categories:
chat chatbot live-chat visitor-engagement websites

Qchat Features

  1. Unlimited chats
  2. Team inbox
  3. Knowledge base
  4. Custom chat widgets
  5. Mobile SDKs
  6. APIs for integration

Pricing

  • Open Source
  • Freemium

Pros

Open source and free

Easy to install and configure

Good feature set for basic needs

Active community support

Cons

Limited customization options

Basic reporting capabilities

No advanced features like co-browsing

Lacks some enterprise-level capabilities


HCL Sametime

HCL Sametime

HCL Sametime is a unified communications and collaboration platform that provides enterprise instant messaging, online meetings, voice and video calling, shared documents and screens, and more. It integrates with common business applications and can be deployed on-premises or in the cloud.

Categories:
instant-messaging online-meetings voice-calling video-calling screen-sharing collaboration

HCL Sametime Features

  1. Instant messaging
  2. Presence detection
  3. Audio and video calling
  4. Screen sharing
  5. Online meetings
  6. Shared documents and whiteboards
  7. Mobile apps
  8. Integrations with business apps like Salesforce and Microsoft Office

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Unified communications in one platform

Flexible deployment options - on-prem or cloud

Scalable to support large enterprises

Strong security features

Mobile access and collaboration

Integrates with existing business systems

Supports open standards

Cons

Can be complex to deploy and manage

Must be hosted on HCL servers (on-prem) or HCL cloud

Limited customization options

Not as user-friendly as some alternatives

Audio/video quality issues reported by some users