ReadyDesk vs Get Satisfaction

Struggling to choose between ReadyDesk and Get Satisfaction? Both products offer unique advantages, making it a tough decision.

ReadyDesk is a Business & Commerce solution with tags like shared-inbox, help-desk, live-chat, customer-service, customer-queries.

It boasts features such as Shared inbox, Help desk, Live chat, Ticket management, Knowledge base, Customer profiles, SLA policies, Real-time analytics and pros including Intuitive interface, Omnichannel support, Customizable workflows, Robust automation, Powerful reporting, Secure data encryption, Scalable pricing tiers.

On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.

Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

Feature	ReadyDesk	Get Satisfaction
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

ReadyDesk

Description: ReadyDesk is a customer service software that provides shared inbox, help desk, and live chat functionalities for teams. It enables managing customer queries from multiple channels in one place.

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Key Features Comparison

ReadyDesk Features

• Shared inbox
• Help desk
• Live chat
• Ticket management
• Knowledge base
• Customer profiles
• SLA policies
• Real-time analytics

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Pros & Cons Analysis

ReadyDesk

Pros

• Intuitive interface
• Omnichannel support
• Customizable workflows
• Robust automation
• Powerful reporting
• Secure data encryption
• Scalable pricing tiers

Cons

• Steep learning curve
• Limited native integrations
• No native phone support
• Can be pricey for smaller teams

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Pricing Comparison

ReadyDesk

• Freemium
• Subscription-Based

Get Satisfaction

• Freemium
• Subscription-Based