Reamaze vs Get Satisfaction

Struggling to choose between Reamaze and Get Satisfaction? Both products offer unique advantages, making it a tough decision.

Reamaze is a Online Services solution with tags like live-chat, help-desk, knowledge-base, customer-support, ticketing, automation.

It boasts features such as Live Chat, Help Desk & Ticketing, Knowledge Base, Automation, Analytics & Reports, Integrations, Multi-Channel Support and pros including Intuitive interface, Robust feature set, Affordable pricing, Good for small businesses, Easy to set up and use.

On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.

Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

Feature	Reamaze	Get Satisfaction
Overall Score	N/A	N/A
Primary Category	Online Services	Online Services

Product Overview

Reamaze

Description: Reamaze is a customer service software that provides live chat, help desk, and knowledge base features to help companies support their customers. It allows assigning tickets, automating responses, and providing self-service content to customers.

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Key Features Comparison

Reamaze Features

• Live Chat
• Help Desk & Ticketing
• Knowledge Base
• Automation
• Analytics & Reports
• Integrations
• Multi-Channel Support

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Pros & Cons Analysis

Reamaze

Pros

• Intuitive interface
• Robust feature set
• Affordable pricing
• Good for small businesses
• Easy to set up and use

Cons

• Can be complex for basic users
• Limited customization options
• No phone support
• Lacks some advanced features of competitors

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Pricing Comparison

Reamaze

• Freemium
• Subscription-Based

Get Satisfaction

• Freemium
• Subscription-Based