RingCentral Engage Digital vs Elastix

Struggling to choose between RingCentral Engage Digital and Elastix? Both products offer unique advantages, making it a tough decision.

RingCentral Engage Digital is a Social & Communications solution with tags like messaging, chatbots, social-media-management.

It boasts features such as Omnichannel engagement, Live chat, Chatbots, Social media management, Team inbox, Real-time analytics and pros including Integrates multiple channels, Easy to use interface, Chatbot builder, Social media integration, Team collaboration features, Powerful analytics.

On the other hand, Elastix is a Network & Admin product tagged with unified-communications, ip-pbx, voip, open-source.

Its standout features include IP PBX for VoIP calls, Voicemail, Call conferencing, Call recording, Fax server, Instant messaging, Presence management, Email server, CRM integration, and it shines with pros like Open source and free, Built on proven open source components like Asterisk, Supports a wide range of telephony features, Easy to install and manage, Scalable for small to large deployments.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

RingCentral Engage Digital

RingCentral Engage Digital

RingCentral Engage Digital is a digital customer engagement platform that allows businesses to have conversations with customers across multiple digital channels. It provides tools for digital messaging, chatbots, and social media management.

Categories:
Social & Communications Customer Engagement
messaging chatbots social-media-management

RingCentral Engage Digital Features

  1. Omnichannel engagement
  2. Live chat
  3. Chatbots
  4. Social media management
  5. Team inbox
  6. Real-time analytics

Pricing

  • Subscription-Based

Pros

Integrates multiple channels

Easy to use interface

Chatbot builder

Social media integration

Team collaboration features

Powerful analytics

Cons

Can be pricey for small businesses

Steep learning curve for advanced features

Limitations for some social media platforms

No native video chat

Third-party integrations can be limited

Elastix

Elastix

Elastix is an open source unified communications server software that combines IP PBX, email, IM, faxing, and collaboration features. It is built on top of free open source software like Asterisk, HylaFAX, Openfire, and Postfix.

Categories:
Network & Admin Communication Servers
unified-communications ip-pbx voip open-source

Elastix Features

  1. IP PBX for VoIP calls
  2. Voicemail
  3. Call conferencing
  4. Call recording
  5. Fax server
  6. Instant messaging
  7. Presence management
  8. Email server
  9. CRM integration

Pricing

  • Open Source

Pros

Open source and free

Built on proven open source components like Asterisk

Supports a wide range of telephony features

Easy to install and manage

Scalable for small to large deployments

Cons

Limited official support options

Requires technical expertise to setup and manage

Not as feature rich as some commercial UC solutions

Fragmented ecosystem of addons and integrations