Rocket Matter vs MyCase

Struggling to choose between Rocket Matter and MyCase? Both products offer unique advantages, making it a tough decision.

Rocket Matter is a Business & Commerce solution with tags like time-tracking, billing, accounting, calendar, case-management, document-management, reporting.

It boasts features such as Time tracking, Billing, Accounting, Calendar management, Case management, Document management, Reporting and pros including Cloud-based for easy access, Designed specifically for law firms, Integrations with other legal software, Mobile app available, Customizable features and workflows.

On the other hand, MyCase is a Business & Commerce product tagged with ticket-management, knowledge-base, sla-tracking, canned-responses.

Its standout features include Ticket management, SLA tracking, Canned responses, Knowledge base, Automated workflows, Reporting and analytics, Collaboration tools, Mobile app, and it shines with pros like Intuitive and user-friendly interface, Robust ticket management system, Customizable workflows and automation, Comprehensive reporting and analytics, Integrations with popular tools.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Rocket Matter

Rocket Matter

Rocket Matter is a cloud-based legal practice management software designed for small to mid-sized law firms. It features tools for time tracking, billing, accounting, calendar and case management, document management, and reporting.

Categories:
time-tracking billing accounting calendar case-management document-management reporting

Rocket Matter Features

  1. Time tracking
  2. Billing
  3. Accounting
  4. Calendar management
  5. Case management
  6. Document management
  7. Reporting

Pricing

  • Subscription-Based

Pros

Cloud-based for easy access

Designed specifically for law firms

Integrations with other legal software

Mobile app available

Customizable features and workflows

Cons

Can be pricey for solo practitioners

Steep learning curve

Limited template customization

No offline access


MyCase

MyCase

MyCase is a customer service software that allows companies to track, prioritize, and solve customer support tickets. It provides features like ticket management, SLA tracking, canned responses, and knowledge base.

Categories:
ticket-management knowledge-base sla-tracking canned-responses

MyCase Features

  1. Ticket management
  2. SLA tracking
  3. Canned responses
  4. Knowledge base
  5. Automated workflows
  6. Reporting and analytics
  7. Collaboration tools
  8. Mobile app

Pricing

  • Subscription-Based

Pros

Intuitive and user-friendly interface

Robust ticket management system

Customizable workflows and automation

Comprehensive reporting and analytics

Integrations with popular tools

Cons

Limited customization options

Can be expensive for small businesses

Limited third-party integrations compared to competitors

Customer support can be slow to respond