MyCase is a customer service software that allows companies to track, prioritize, and solve customer support tickets. It provides features like ticket management, SLA tracking, canned responses, and knowledge base.
MyCase is a robust customer service and help desk software designed for modern support teams. It enables companies to provide efficient and personalized support across multiple channels like email, phone, chat, and social media.
With MyCase, support agents can manage customer queries through tickets, keep track of service-level agreements, automate repetitive tasks, collaborate with team members, and deliver consistent service. Key features include:
With robust ticket management, automation and collaboration capabilities, MyCase enables modern support teams to deliver consistent, personalized and on-time customer service.
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