Roll20 vs DM Helpmate

Struggling to choose between Roll20 and DM Helpmate? Both products offer unique advantages, making it a tough decision.

Roll20 is a Games solution with tags like virtual-tabletop, roleplaying-games, dice-rolling, digital-character-sheets, maps, tokens, rpg.

It boasts features such as Virtual dice rolling, Digital character sheets, Shared maps and tokens, Text/voice chat, Fog of war, Customizable macros, Integrations with D&D Beyond and other services and pros including Easy to use interface, Works on any device with a browser, Large library of free assets, Active community support, Allows playing tabletop RPGs remotely.

On the other hand, DM Helpmate is a Business & Commerce product tagged with live-chat, email, social-media, customer-support, conversations, metrics.

Its standout features include Live chat, Email support, Social media support, Real-time customer assistance, Multi-channel conversation management, Support metrics analysis, and it shines with pros like Improves customer satisfaction, Increases sales conversions, Provides quick responses to customers, Integrates with popular platforms, Easy to use interface.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Roll20

Roll20

Roll20 is a popular virtual tabletop platform for playing tabletop roleplaying games online. It provides digital character sheets, dice rolling, maps, tokens, and tools to run RPGs virtually with friends across the internet.

Categories:
Games Gaming Software
virtual-tabletop roleplaying-games dice-rolling digital-character-sheets maps tokens rpg

Roll20 Features

  1. Virtual dice rolling
  2. Digital character sheets
  3. Shared maps and tokens
  4. Text/voice chat
  5. Fog of war
  6. Customizable macros
  7. Integrations with D&D Beyond and other services

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Works on any device with a browser

Large library of free assets

Active community support

Allows playing tabletop RPGs remotely

Cons

Can be laggy with large maps/lots of tokens

Voice chat quality not as good as Discord

Subscription required for some features

Set-up can be time consuming

DM Helpmate

DM Helpmate

DM Helpmate is a customer service software designed for live chat, email and social media support. It allows businesses to provide real-time assistance to customers, manage conversations across multiple channels, and analyze support metrics.

Categories:
Business & Commerce Customer Service
live-chat email social-media customer-support conversations metrics

DM Helpmate Features

  1. Live chat
  2. Email support
  3. Social media support
  4. Real-time customer assistance
  5. Multi-channel conversation management
  6. Support metrics analysis

Pricing

  • Subscription-Based
  • Pay-As-You-Go

Pros

Improves customer satisfaction

Increases sales conversions

Provides quick responses to customers

Integrates with popular platforms

Easy to use interface

Cons

Can be expensive for small businesses

Limited customization options

Requires training for agents

No phone support

Third-party integrations may have limitations