Roll20 vs DM Helpmate

Struggling to choose between Roll20 and DM Helpmate? Both products offer unique advantages, making it a tough decision.

Roll20 is a Games solution with tags like virtual-tabletop, roleplaying-games, dice-rolling, digital-character-sheets, maps, tokens, rpg.

It boasts features such as Virtual dice rolling, Digital character sheets, Shared maps and tokens, Text/voice chat, Fog of war, Customizable macros, Integrations with D&D Beyond and other services and pros including Easy to use interface, Works on any device with a browser, Large library of free assets, Active community support, Allows playing tabletop RPGs remotely.

On the other hand, DM Helpmate is a Business & Commerce product tagged with live-chat, email, social-media, customer-support, conversations, metrics.

Its standout features include Live chat, Email support, Social media support, Real-time customer assistance, Multi-channel conversation management, Support metrics analysis, and it shines with pros like Improves customer satisfaction, Increases sales conversions, Provides quick responses to customers, Integrates with popular platforms, Easy to use interface.

Feature	Roll20	DM Helpmate
Overall Score	N/A	N/A
Primary Category	Games	Business & Commerce

Product Overview

Roll20

Description: Roll20 is a popular virtual tabletop platform for playing tabletop roleplaying games online. It provides digital character sheets, dice rolling, maps, tokens, and tools to run RPGs virtually with friends across the internet.

DM Helpmate

Description: DM Helpmate is a customer service software designed for live chat, email and social media support. It allows businesses to provide real-time assistance to customers, manage conversations across multiple channels, and analyze support metrics.

Key Features Comparison

Roll20 Features

• Virtual dice rolling
• Digital character sheets
• Shared maps and tokens
• Text/voice chat
• Fog of war
• Customizable macros
• Integrations with D&D Beyond and other services

DM Helpmate Features

• Live chat
• Email support
• Social media support
• Real-time customer assistance
• Multi-channel conversation management
• Support metrics analysis

Pros & Cons Analysis

Roll20

Pros

• Easy to use interface
• Works on any device with a browser
• Large library of free assets
• Active community support
• Allows playing tabletop RPGs remotely

Cons

• Can be laggy with large maps/lots of tokens
• Voice chat quality not as good as Discord
• Subscription required for some features
• Set-up can be time consuming

DM Helpmate

Pros

• Improves customer satisfaction
• Increases sales conversions
• Provides quick responses to customers
• Integrates with popular platforms
• Easy to use interface

Cons

• Can be expensive for small businesses
• Limited customization options
• Requires training for agents
• No phone support
• Third-party integrations may have limitations

Pricing Comparison

Roll20

• Freemium
• Subscription-Based

DM Helpmate

• Subscription-Based
• Pay-As-You-Go