DM Helpmate
DM Helpmate is a customer service software designed for live chat, email and social media support. It allows businesses to provide real-time assistance to customers, manage conversations across multiple channels, and analyze support metrics.
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conversations
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DM Helpmate: Real-Time Customer Support Software
Customer service software for live chat, email & social media support with real-time conversation management and analytics
What is DM Helpmate?
DM Helpmate is a customer service and help desk software designed for multiple channels of customer support, including live chat, email and social media. It enables businesses to provide real-time assistance to customers, manage entire conversations in one place, and analyze key support and performance metrics.
Some key features of DM Helpmate include:
- Live chat for real-time visitor engagement
- Shared mailbox for managing email support
- Social media integrations for responding to customers on networks like Facebook and Twitter
- Ticket system for assigning, prioritizing and tracking all customer inquiries
- Agent performance monitoring with metrics like response times and resolutions
- Conversation continuity to view entire history of interactions with each customer
- Canned responses for quickly answering common questions
- Mobile apps and multiple language support
- Customizable reporting and analytics
- Integrations with popular CRM and help desk tools
DM Helpmate aims to provide an all-in-one customer service platform that allows businesses to efficiently interact with consumers, track issues, improve agent performance, and understand the health of their help desk operations. It is intended to be user-friendly for both agents and customers across multiple channels.
DM Helpmate Features
Features
- Live chat
- Email support
- Social media support
- Real-time customer assistance
- Multi-channel conversation management
- Support metrics analysis
Pricing
- Subscription-Based
- Pay-As-You-Go
Pros
Improves customer satisfaction
Increases sales conversions
Provides quick responses to customers
Integrates with popular platforms
Easy to use interface
Cons
Can be expensive for small businesses
Limited customization options
Requires training for agents
No phone support
Third-party integrations may have limitations
Official Links
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