ServiceNow vs Dataminr

Struggling to choose between ServiceNow and Dataminr? Both products offer unique advantages, making it a tough decision.

ServiceNow is a Business & Commerce solution with tags like itsm, it-service-management, incident-management, change-management, service-catalog.

It boasts features such as IT Service Management, IT Operations Management, IT Business Management, Customer Service Management, HR Service Delivery, Security Operations, Legal Service Delivery and pros including Intuitive and easy-to-use interface, Comprehensive set of applications and services, Scalable and flexible platform, Robust automation and workflow capabilities, Strong knowledge management and self-service options, Integrates well with other systems and tools.

On the other hand, Dataminr is a Ai Tools & Services product tagged with realtime, breaking-news, event-detection, risk-assessment, ai, machine-learning.

Its standout features include Real-time alerts for breaking news and emerging events, Analysis of trends and patterns in social media data, Risk monitoring and threat detection, Customizable alerts and dashboards, Integration with existing systems and workflows, Broad coverage across social media, blogs, forums etc., and it shines with pros like Very fast detection of impactful events, Helps identify trends and sentiment early, Powerful AI/ML algorithms, Customizable to specific use cases, Integrates social media data into workflows.

Feature	ServiceNow	Dataminr
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Ai Tools & Services

Product Overview

ServiceNow

Description: ServiceNow is a cloud-based IT service management (ITSM) platform that helps manage and automate IT service processes. It offers various applications for IT services, customer service, HR, and more.

Dataminr

Description: Dataminr is a real-time information discovery platform that detects high-impact events and emerging risks from social media and other public data sources. It provides breaking news alerts, event analysis, and risk assessment based on AI and machine learning technology.

Key Features Comparison

ServiceNow Features

• IT Service Management
• IT Operations Management
• IT Business Management
• Customer Service Management
• HR Service Delivery
• Security Operations
• Legal Service Delivery

Dataminr Features

• Real-time alerts for breaking news and emerging events
• Analysis of trends and patterns in social media data
• Risk monitoring and threat detection
• Customizable alerts and dashboards
• Integration with existing systems and workflows
• Broad coverage across social media, blogs, forums etc.

Pros & Cons Analysis

ServiceNow

Pros

• Intuitive and easy-to-use interface
• Comprehensive set of applications and services
• Scalable and flexible platform
• Robust automation and workflow capabilities
• Strong knowledge management and self-service options
• Integrates well with other systems and tools

Cons

• Can be complex and require customization
• Limited native mobile capabilities
• Steep learning curve
• Can be expensive for smaller organizations

Dataminr

Pros

• Very fast detection of impactful events
• Helps identify trends and sentiment early
• Powerful AI/ML algorithms
• Customizable to specific use cases
• Integrates social media data into workflows

Cons

• Can generate a lot of alerts to sift through
• Social media data requires care in interpretation
• Requires expertise to configure and get most value
• Not focused on long-term statistical analysis

Pricing Comparison

ServiceNow

• Subscription-Based
• Pay-As-You-Go

Dataminr

• Subscription-Based