sevDesk vs Avaza

Struggling to choose between sevDesk and Avaza? Both products offer unique advantages, making it a tough decision.

sevDesk is a Business & Commerce solution with tags like help-desk, ticket-system, knowledge-base, email-support, slas, reporting.

It boasts features such as Ticket Management, Knowledge Base, Email Piping, SLA Management, Reporting, Multi-Brand Support, Multi-Channel Support (Email, Web, API), Role-based Access Control, REST API, Custom Fields, Notifications and pros including Open source and free, Easy to use and intuitive interface, Good feature set for a free tool, Active development community, Integrates with many other tools via API, Self-hosted, so you control the data.

On the other hand, Avaza is a Business & Commerce product tagged with time-tracking, project-management, invoicing, reporting.

Its standout features include Time Tracking, Project Management, Expense Tracking, Invoicing, Reporting and Analytics, Gantt Charts, Resource Management, Customizable Workflows, Mobile Apps, Integration with Other Tools, and it shines with pros like Intuitive interface, Comprehensive feature set, Flexible and customizable, Great for distributed teams, Robust mobile apps, Affordable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

sevDesk

sevDesk

sevDesk is an open-source help desk and customer support ticket system. It allows companies to provide customer support and manage inquiries through a web-based platform. Key features include ticket management, knowledge base, email piping, SLAs and reporting.

Categories:
Business & Commerce Customer Service & Support
help-desk ticket-system knowledge-base email-support slas reporting

SevDesk Features

  1. Ticket Management
  2. Knowledge Base
  3. Email Piping
  4. SLA Management
  5. Reporting
  6. Multi-Brand Support
  7. Multi-Channel Support (Email, Web, API)
  8. Role-based Access Control
  9. REST API
  10. Custom Fields
  11. Notifications

Pricing

  • Open Source

Pros

Open source and free

Easy to use and intuitive interface

Good feature set for a free tool

Active development community

Integrates with many other tools via API

Self-hosted, so you control the data

Cons

Lacks some advanced features of paid tools

Mobile app is limited

Can be resource intensive to host yourself

Limited native reporting capabilities

Avaza

Avaza

Avaza is an online project management and time tracking software. It allows users to manage projects, tasks, time tracking, expenses, invoices, and reports all in one place. Key features include Gantt charts, resource scheduling, customizable workflows, mobile apps, and integration with other business tools.

Categories:
Business & Commerce Project Management
time-tracking project-management invoicing reporting

Avaza Features

  1. Time Tracking
  2. Project Management
  3. Expense Tracking
  4. Invoicing
  5. Reporting and Analytics
  6. Gantt Charts
  7. Resource Management
  8. Customizable Workflows
  9. Mobile Apps
  10. Integration with Other Tools

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive interface

Comprehensive feature set

Flexible and customizable

Great for distributed teams

Robust mobile apps

Affordable pricing

Cons

Can be complex for simple needs

Mobile apps lack some features

Support could be more responsive

Reporting functionality could be better