sevDesk vs Avaza

Struggling to choose between sevDesk and Avaza? Both products offer unique advantages, making it a tough decision.

sevDesk is a Business & Commerce solution with tags like help-desk, ticket-system, knowledge-base, email-support, slas, reporting.

It boasts features such as Ticket Management, Knowledge Base, Email Piping, SLA Management, Reporting, Multi-Brand Support, Multi-Channel Support (Email, Web, API), Role-based Access Control, REST API, Custom Fields, Notifications and pros including Open source and free, Easy to use and intuitive interface, Good feature set for a free tool, Active development community, Integrates with many other tools via API, Self-hosted, so you control the data.

On the other hand, Avaza is a Business & Commerce product tagged with time-tracking, project-management, invoicing, reporting.

Its standout features include Time Tracking, Project Management, Expense Tracking, Invoicing, Reporting and Analytics, Gantt Charts, Resource Management, Customizable Workflows, Mobile Apps, Integration with Other Tools, and it shines with pros like Intuitive interface, Comprehensive feature set, Flexible and customizable, Great for distributed teams, Robust mobile apps, Affordable pricing.

Feature	sevDesk	Avaza
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

sevDesk

Description: sevDesk is an open-source help desk and customer support ticket system. It allows companies to provide customer support and manage inquiries through a web-based platform. Key features include ticket management, knowledge base, email piping, SLAs and reporting.

Avaza

Description: Avaza is an online project management and time tracking software. It allows users to manage projects, tasks, time tracking, expenses, invoices, and reports all in one place. Key features include Gantt charts, resource scheduling, customizable workflows, mobile apps, and integration with other business tools.

Key Features Comparison

sevDesk Features

• Ticket Management
• Knowledge Base
• Email Piping
• SLA Management
• Reporting
• Multi-Brand Support
• Multi-Channel Support (Email, Web, API)
• Role-based Access Control
• REST API
• Custom Fields
• Notifications

Avaza Features

• Time Tracking
• Project Management
• Expense Tracking
• Invoicing
• Reporting and Analytics
• Gantt Charts
• Resource Management
• Customizable Workflows
• Mobile Apps
• Integration with Other Tools

Pros & Cons Analysis

sevDesk

Pros

• Open source and free
• Easy to use and intuitive interface
• Good feature set for a free tool
• Active development community
• Integrates with many other tools via API
• Self-hosted, so you control the data

Cons

• Lacks some advanced features of paid tools
• Mobile app is limited
• Can be resource intensive to host yourself
• Limited native reporting capabilities

Avaza

Pros

• Intuitive interface
• Comprehensive feature set
• Flexible and customizable
• Great for distributed teams
• Robust mobile apps
• Affordable pricing

Cons

• Can be complex for simple needs
• Mobile apps lack some features
• Support could be more responsive
• Reporting functionality could be better

Pricing Comparison

sevDesk

• Open Source

Avaza

• Freemium
• Subscription-Based