sevDesk vs Blesta

Struggling to choose between sevDesk and Blesta? Both products offer unique advantages, making it a tough decision.

sevDesk is a Business & Commerce solution with tags like help-desk, ticket-system, knowledge-base, email-support, slas, reporting.

It boasts features such as Ticket Management, Knowledge Base, Email Piping, SLA Management, Reporting, Multi-Brand Support, Multi-Channel Support (Email, Web, API), Role-based Access Control, REST API, Custom Fields, Notifications and pros including Open source and free, Easy to use and intuitive interface, Good feature set for a free tool, Active development community, Integrates with many other tools via API, Self-hosted, so you control the data.

On the other hand, Blesta is a Business & Commerce product tagged with billing, invoicing, client-management, automation.

Its standout features include Automated billing and invoicing, Client management, Product provisioning, Support ticket handling, Payment processing, Recurring billing, Tax calculation, and it shines with pros like Open source and free, Flexible and customizable, Scalable, Good documentation, Active community support.

Feature	sevDesk	Blesta
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

sevDesk

Description: sevDesk is an open-source help desk and customer support ticket system. It allows companies to provide customer support and manage inquiries through a web-based platform. Key features include ticket management, knowledge base, email piping, SLAs and reporting.

Blesta

Description: Blesta is an open source billing and client management platform for web hosts, IT managed service providers, and cloud service providers. It allows automating billing, invoicing, product provisioning, client management, support ticket handling, and more.

Key Features Comparison

sevDesk Features

• Ticket Management
• Knowledge Base
• Email Piping
• SLA Management
• Reporting
• Multi-Brand Support
• Multi-Channel Support (Email, Web, API)
• Role-based Access Control
• REST API
• Custom Fields
• Notifications

Blesta Features

• Automated billing and invoicing
• Client management
• Product provisioning
• Support ticket handling
• Payment processing
• Recurring billing
• Tax calculation

Pros & Cons Analysis

sevDesk

Pros

• Open source and free
• Easy to use and intuitive interface
• Good feature set for a free tool
• Active development community
• Integrates with many other tools via API
• Self-hosted, so you control the data

Cons

• Lacks some advanced features of paid tools
• Mobile app is limited
• Can be resource intensive to host yourself
• Limited native reporting capabilities

Blesta

Pros

• Open source and free
• Flexible and customizable
• Scalable
• Good documentation
• Active community support

Cons

• Steep learning curve
• Limited built-in payment gateways
• Lacks some advanced billing features
• Can be resource intensive for large deployments

Pricing Comparison

sevDesk

• Open Source

Blesta

• Open Source
• Custom Pricing