sevDesk vs Blesta
Struggling to choose between sevDesk and Blesta? Both products offer unique advantages, making it a tough decision.
sevDesk is a Business & Commerce solution with tags like help-desk, ticket-system, knowledge-base, email-support, slas, reporting.
It boasts features such as Ticket Management, Knowledge Base, Email Piping, SLA Management, Reporting, Multi-Brand Support, Multi-Channel Support (Email, Web, API), Role-based Access Control, REST API, Custom Fields, Notifications and pros including Open source and free, Easy to use and intuitive interface, Good feature set for a free tool, Active development community, Integrates with many other tools via API, Self-hosted, so you control the data.
On the other hand, Blesta is a Business & Commerce product tagged with billing, invoicing, client-management, automation.
Its standout features include Automated billing and invoicing, Client management, Product provisioning, Support ticket handling, Payment processing, Recurring billing, Tax calculation, and it shines with pros like Open source and free, Flexible and customizable, Scalable, Good documentation, Active community support.
To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.
sevDesk
sevDesk is an open-source help desk and customer support ticket system. It allows companies to provide customer support and manage inquiries through a web-based platform. Key features include ticket management, knowledge base, email piping, SLAs and reporting.
Categories:
SevDesk Features
- Ticket Management
- Knowledge Base
- Email Piping
- SLA Management
- Reporting
- Multi-Brand Support
- Multi-Channel Support (Email, Web, API)
- Role-based Access Control
- REST API
- Custom Fields
- Notifications
Pricing
- Open Source
Pros
Cons
Blesta
Blesta is an open source billing and client management platform for web hosts, IT managed service providers, and cloud service providers. It allows automating billing, invoicing, product provisioning, client management, support ticket handling, and more.
Categories:
Blesta Features
- Automated billing and invoicing
- Client management
- Product provisioning
- Support ticket handling
- Payment processing
- Recurring billing
- Tax calculation
Pricing
- Open Source
- Custom Pricing