Sidestep vs Shimo

Struggling to choose between Sidestep and Shimo? Both products offer unique advantages, making it a tough decision.

Sidestep is a Business & Commerce solution with tags like live-chat, email-ticketing, selfservice, customer-support.

It boasts features such as Live chat, Email ticketing, AI-powered self-service, Mobile app integration, CRM integrations, Automation & macros, Team inbox & shared queues, Customizable chat widget, Canned responses, Visitor tracking and pros including Easy to use interface, Very customizable, Good value for money, Great AI automation features, Mobile app for agents, Lots of integrations, Good reporting.

On the other hand, Shimo is a Security & Privacy product tagged with vpn, privacy, network-security.

Its standout features include Supports major VPN protocols like OpenVPN, L2TP, PPTP, IPsec, Allows split tunneling to route only some traffic through VPN, Includes VPN server for hosting your own VPN, Offers built-in DNS and IPv6 leak protection, Provides access to VPN gateways in over 100 countries, Includes advanced encryption like AES-256 and SHA2, Works seamlessly across multiple devices, and it shines with pros like User-friendly and easy to set up, Reliable connections and good speeds, Lots of configuration options, 24/7 customer support, Allows access to geo-restricted content, Enhances privacy and security.

Feature	Sidestep	Shimo
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Security & Privacy

Product Overview

Sidestep

Description: Sidestep is a customer support software that allows companies to easily integrate live chat, email ticketing, and AI-powered self-service into their website and mobile apps. It aims to provide exceptional customer experiences.

Shimo

Description: Shimo is a VPN client for Mac that allows you to securely connect to VPN servers to access remote networks and bypass geographic restrictions. It supports many popular VPN protocols including OpenVPN, L2TP, PPTP, and IPsec.

Key Features Comparison

Sidestep Features

• Live chat
• Email ticketing
• AI-powered self-service
• Mobile app integration
• CRM integrations
• Automation & macros
• Team inbox & shared queues
• Customizable chat widget
• Canned responses
• Visitor tracking

Shimo Features

• Supports major VPN protocols like OpenVPN, L2TP, PPTP, IPsec
• Allows split tunneling to route only some traffic through VPN
• Includes VPN server for hosting your own VPN
• Offers built-in DNS and IPv6 leak protection
• Provides access to VPN gateways in over 100 countries
• Includes advanced encryption like AES-256 and SHA2
• Works seamlessly across multiple devices

Pros & Cons Analysis

Sidestep

Pros

• Easy to use interface
• Very customizable
• Good value for money
• Great AI automation features
• Mobile app for agents
• Lots of integrations
• Good reporting

Cons

• Can be pricey for larger teams
• No phone support
• No video chat

Shimo

Pros

• User-friendly and easy to set up
• Reliable connections and good speeds
• Lots of configuration options
• 24/7 customer support
• Allows access to geo-restricted content
• Enhances privacy and security

Cons

• Expensive compared to competitors
• Limited number of simultaneous connections
• No ad blocking or malware protection
• Fewer server locations than some VPNs
• No browser extension available
• No support for Linux or Windows

Pricing Comparison

Sidestep

• Subscription-Based

Shimo

• Subscription-Based