Sidestep vs Viscosity

Struggling to choose between Sidestep and Viscosity? Both products offer unique advantages, making it a tough decision.

Sidestep is a Business & Commerce solution with tags like live-chat, email-ticketing, selfservice, customer-support.

It boasts features such as Live chat, Email ticketing, AI-powered self-service, Mobile app integration, CRM integrations, Automation & macros, Team inbox & shared queues, Customizable chat widget, Canned responses, Visitor tracking and pros including Easy to use interface, Very customizable, Good value for money, Great AI automation features, Mobile app for agents, Lots of integrations, Good reporting.

On the other hand, Viscosity is a Security & Privacy product tagged with vpn, networking, privacy.

Its standout features include User-friendly interface, Supports many VPN protocols like OpenVPN, L2TP, IPSec, Auto-connect on launch, Per-app VPN routing, Split tunneling, NAT traversal, Scripting support, and it shines with pros like Easy to set up and use, Reliable connections, Lots of configuration options, Good performance, Supports many protocols.

Feature	Sidestep	Viscosity
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Security & Privacy

Product Overview

Sidestep

Description: Sidestep is a customer support software that allows companies to easily integrate live chat, email ticketing, and AI-powered self-service into their website and mobile apps. It aims to provide exceptional customer experiences.

Viscosity

Description: Viscosity is a VPN client for macOS and Windows that allows you to connect to VPN services and tunnels. It has an easy-to-use interface and supports many VPN protocols like OpenVPN, L2TP, and IPSec.

Key Features Comparison

Sidestep Features

• Live chat
• Email ticketing
• AI-powered self-service
• Mobile app integration
• CRM integrations
• Automation & macros
• Team inbox & shared queues
• Customizable chat widget
• Canned responses
• Visitor tracking

Viscosity Features

• User-friendly interface
• Supports many VPN protocols like OpenVPN, L2TP, IPSec
• Auto-connect on launch
• Per-app VPN routing
• Split tunneling
• NAT traversal
• Scripting support

Pros & Cons Analysis

Sidestep

Pros

• Easy to use interface
• Very customizable
• Good value for money
• Great AI automation features
• Mobile app for agents
• Lots of integrations
• Good reporting

Cons

• Can be pricey for larger teams
• No phone support
• No video chat

Viscosity

Pros

• Easy to set up and use
• Reliable connections
• Lots of configuration options
• Good performance
• Supports many protocols

Cons

• No free version
• Expensive subscription plan
• Limited to 2 simultaneous connections in standard version
• No ad blocking

Pricing Comparison

Sidestep

• Subscription-Based

Viscosity

• One-time Purchase
• Subscription-Based