Sidestep vs Viscosity

Struggling to choose between Sidestep and Viscosity? Both products offer unique advantages, making it a tough decision.

Sidestep is a Business & Commerce solution with tags like live-chat, email-ticketing, selfservice, customer-support.

It boasts features such as Live chat, Email ticketing, AI-powered self-service, Mobile app integration, CRM integrations, Automation & macros, Team inbox & shared queues, Customizable chat widget, Canned responses, Visitor tracking and pros including Easy to use interface, Very customizable, Good value for money, Great AI automation features, Mobile app for agents, Lots of integrations, Good reporting.

On the other hand, Viscosity is a Security & Privacy product tagged with vpn, networking, privacy.

Its standout features include User-friendly interface, Supports many VPN protocols like OpenVPN, L2TP, IPSec, Auto-connect on launch, Per-app VPN routing, Split tunneling, NAT traversal, Scripting support, and it shines with pros like Easy to set up and use, Reliable connections, Lots of configuration options, Good performance, Supports many protocols.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Sidestep

Sidestep

Sidestep is a customer support software that allows companies to easily integrate live chat, email ticketing, and AI-powered self-service into their website and mobile apps. It aims to provide exceptional customer experiences.

Categories:
live-chat email-ticketing selfservice customer-support

Sidestep Features

  1. Live chat
  2. Email ticketing
  3. AI-powered self-service
  4. Mobile app integration
  5. CRM integrations
  6. Automation & macros
  7. Team inbox & shared queues
  8. Customizable chat widget
  9. Canned responses
  10. Visitor tracking

Pricing

  • Subscription-Based

Pros

Easy to use interface

Very customizable

Good value for money

Great AI automation features

Mobile app for agents

Lots of integrations

Good reporting

Cons

Can be pricey for larger teams

No phone support

No video chat


Viscosity

Viscosity

Viscosity is a VPN client for macOS and Windows that allows you to connect to VPN services and tunnels. It has an easy-to-use interface and supports many VPN protocols like OpenVPN, L2TP, and IPSec.

Categories:
vpn networking privacy

Viscosity Features

  1. User-friendly interface
  2. Supports many VPN protocols like OpenVPN, L2TP, IPSec
  3. Auto-connect on launch
  4. Per-app VPN routing
  5. Split tunneling
  6. NAT traversal
  7. Scripting support

Pricing

  • One-time Purchase
  • Subscription-Based

Pros

Easy to set up and use

Reliable connections

Lots of configuration options

Good performance

Supports many protocols

Cons

No free version

Expensive subscription plan

Limited to 2 simultaneous connections in standard version

No ad blocking