Simplehelp vs Remmina

Struggling to choose between Simplehelp and Remmina? Both products offer unique advantages, making it a tough decision.

Simplehelp is a Business & Commerce solution with tags like live-chat, help-desk, customer-support, small-business.

It boasts features such as Live chat, Help desk ticketing, Knowledge base, Visitor tracking, Chatbots, Team inbox, Mobile apps and pros including Easy to use, Affordable pricing, Good for small businesses, Multiple chat widgets, Customizable interface.

On the other hand, Remmina is a Remote Work & Education product tagged with remote-desktop, rdp, vnc, nx, xdmcp, ssh.

Its standout features include Remote desktop client, Supports protocols like RDP, VNC, NX, XDMCP, SSH, Tabbed interface, Session management, Plugin architecture, Customizable UI, Encrypted connections, Audio/video redirection, Clipboard synchronization, and it shines with pros like Open source, Lightweight and fast, Cross-platform, Supports many protocols, Easy to use interface, Highly customizable.

Feature	Simplehelp	Remmina
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

Simplehelp

Description: SimpleHelp is a lightweight live chat and help desk software designed for small businesses. It allows companies to communicate with website visitors in real-time via chat widgets and manage customer support tickets.

Remmina

Description: Remmina is an open-source remote desktop client for Linux and other Unix-like systems. It supports multiple network protocols including RDP, VNC, NX, XDMCP, and SSH. Remmina is designed to be lightweight, intuitive, and customizable.

Key Features Comparison

Simplehelp Features

• Live chat
• Help desk ticketing
• Knowledge base
• Visitor tracking
• Chatbots
• Team inbox
• Mobile apps

Remmina Features

• Remote desktop client
• Supports protocols like RDP, VNC, NX, XDMCP, SSH
• Tabbed interface
• Session management
• Plugin architecture
• Customizable UI
• Encrypted connections
• Audio/video redirection
• Clipboard synchronization

Pros & Cons Analysis

Simplehelp

Pros

• Easy to use
• Affordable pricing
• Good for small businesses
• Multiple chat widgets
• Customizable interface

Cons

• Limited features compared to competitors
• Can feel cluttered with many agents
• No call center capabilities
• Third-party integrations cost extra

Remmina

Pros

• Open source
• Lightweight and fast
• Cross-platform
• Supports many protocols
• Easy to use interface
• Highly customizable

Cons

• Limited file transfer capabilities
• No native support for some protocols like Citrix ICA
• Can be resource intensive for high resolution connections
• Lacks some advanced features of proprietary solutions

Pricing Comparison

Simplehelp

• Freemium
• Subscription-Based

Remmina

• Open Source