
Description: SmarterTrack is a help desk and customer service software that provides ticket tracking, knowledge base, live chat, automation, and reporting. It helps teams collaborate to deliver exceptional customer support.
Type: Open Source Test Automation Framework
Founded: 2011
Primary Use: Mobile app testing automation
Supported Platforms: iOS, Android, Windows

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.
Type: Cloud-based Test Automation Platform
Founded: 2015
Primary Use: Web, mobile, and API testing
Supported Platforms: Web, iOS, Android, API