SmarterTrack vs Get Satisfaction

Struggling to choose between SmarterTrack and Get Satisfaction? Both products offer unique advantages, making it a tough decision.

SmarterTrack is a Business & Commerce solution with tags like help-desk, ticket-tracking, knowledge-base, live-chat, automation, reporting, customer-support.

It boasts features such as Ticket Tracking, Knowledge Base, Live Chat, Automation, Reporting and pros including Comprehensive customer support features, Customizable ticket management, Robust knowledge base functionality, Automated workflows and triggers, Detailed reporting and analytics.

On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.

Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

Feature	SmarterTrack	Get Satisfaction
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

SmarterTrack

Description: SmarterTrack is a help desk and customer service software that provides ticket tracking, knowledge base, live chat, automation, and reporting. It helps teams collaborate to deliver exceptional customer support.

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Key Features Comparison

SmarterTrack Features

• Ticket Tracking
• Knowledge Base
• Live Chat
• Automation
• Reporting

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Pros & Cons Analysis

SmarterTrack

Pros

• Comprehensive customer support features
• Customizable ticket management
• Robust knowledge base functionality
• Automated workflows and triggers
• Detailed reporting and analytics

Cons

• Can be complex for small businesses
• Limited mobile app functionality
• Pricing can be expensive for larger teams

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Pricing Comparison

SmarterTrack

• Subscription-Based

Get Satisfaction

• Freemium
• Subscription-Based