Smartsupp vs PHP Live! Support

Struggling to choose between Smartsupp and PHP Live! Support? Both products offer unique advantages, making it a tough decision.

Smartsupp is a Online Services solution with tags like chat, live-chat, customer-service, analytics.

It boasts features such as Real-time chat, Co-browsing, Visitor tracking, Chatbots, Knowledge base, Ticket management, Live chat transcripts, Canned responses, Visitor profiles, Real-time analytics and pros including Easy to use, Great for small businesses, Affordable pricing, Good integration options, Good customer support.

On the other hand, PHP Live! Support is a Development product tagged with php, live-chat, helpdesk, customer-support.

Its standout features include Real-time live chat, Helpdesk ticketing system, Knowledgebase, Visitor monitoring, Chat transcripts, Customizable interface, API integration, and it shines with pros like Designed for PHP developers, Easy to integrate with PHP apps, Open source and self-hosted, Customizable and extensible, Active development community.

Feature	Smartsupp	PHP Live! Support
Overall Score	N/A	N/A
Primary Category	Online Services	Development

Product Overview

Smartsupp

Description: Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.

PHP Live! Support

Description: PHP Live! Support is a live chat and helpdesk software designed for PHP developers. It enables real-time customer support and integration with PHP applications.

Key Features Comparison

Smartsupp Features

• Real-time chat
• Co-browsing
• Visitor tracking
• Chatbots
• Knowledge base
• Ticket management
• Live chat transcripts
• Canned responses
• Visitor profiles
• Real-time analytics

PHP Live! Support Features

• Real-time live chat
• Helpdesk ticketing system
• Knowledgebase
• Visitor monitoring
• Chat transcripts
• Customizable interface
• API integration

Pros & Cons Analysis

Smartsupp

Pros

• Easy to use
• Great for small businesses
• Affordable pricing
• Good integration options
• Good customer support

Cons

• Limited features compared to competitors
• Can be slow at times
• Mobile app needs improvement
• Lack of advanced analytics

PHP Live! Support

Pros

• Designed for PHP developers
• Easy to integrate with PHP apps
• Open source and self-hosted
• Customizable and extensible
• Active development community

Cons

• Requires technical expertise to set up and manage
• Limited built-in reporting capabilities
• Not as feature-rich as some commercial alternatives

Pricing Comparison

Smartsupp

• Freemium
• Subscription-Based

PHP Live! Support

• Open Source