Smartsupp vs Universal Chat

Struggling to choose between Smartsupp and Universal Chat? Both products offer unique advantages, making it a tough decision.

Smartsupp is a Online Services solution with tags like chat, live-chat, customer-service, analytics.

It boasts features such as Real-time chat, Co-browsing, Visitor tracking, Chatbots, Knowledge base, Ticket management, Live chat transcripts, Canned responses, Visitor profiles, Real-time analytics and pros including Easy to use, Great for small businesses, Affordable pricing, Good integration options, Good customer support.

On the other hand, Universal Chat is a Social & Communications product tagged with chat, messaging, video-chat, voice-chat, file-sharing, endtoend-encryption, open-source.

Its standout features include Text, voice and video chatting, End-to-end encryption, Group chats, File sharing, Customizable interfaces, and it shines with pros like Free and open source, Available on multiple platforms, End-to-end encryption for security, Support for group chats, File sharing capability.

Feature	Smartsupp	Universal Chat
Overall Score	N/A	N/A
Primary Category	Online Services	Social & Communications

Product Overview

Smartsupp

Description: Smartsupp is a customer support software that allows companies to communicate with website visitors in real-time via chat, audio/video calls, and co-browsing. It offers features like automated greetings, proactive chat invitations, real-time visitor tracking, and analytics.

Universal Chat

Description: Universal Chat is a free and open-source chat application available for Windows, Mac, Linux, iOS and Android. It supports text, voice and video chatting with end-to-end encryption. Key features include group chats, file sharing and customizable interfaces.

Key Features Comparison

Smartsupp Features

• Real-time chat
• Co-browsing
• Visitor tracking
• Chatbots
• Knowledge base
• Ticket management
• Live chat transcripts
• Canned responses
• Visitor profiles
• Real-time analytics

Universal Chat Features

• Text, voice and video chatting
• End-to-end encryption
• Group chats
• File sharing
• Customizable interfaces

Pros & Cons Analysis

Smartsupp

Pros

• Easy to use
• Great for small businesses
• Affordable pricing
• Good integration options
• Good customer support

Cons

• Limited features compared to competitors
• Can be slow at times
• Mobile app needs improvement
• Lack of advanced analytics

Universal Chat

Pros

• Free and open source
• Available on multiple platforms
• End-to-end encryption for security
• Support for group chats
• File sharing capability

Cons

• May lack some features of paid options
• Setup can be complex for less tech-savvy users
• Encryption can cause performance issues

Pricing Comparison

Smartsupp

• Freemium
• Subscription-Based

Universal Chat

• Free
• Open Source