SMBreviewer vs Repuso

Struggling to choose between SMBreviewer and Repuso? Both products offer unique advantages, making it a tough decision.

SMBreviewer is a Business & Commerce solution with tags like reviews, testimonials, customer-feedback, reputation-management.

It boasts features such as Review collection from sites like Google, Facebook, Yelp, Review widgets, Email review requests, Review management and moderation, Review display on website and pros including Easy to collect and display reviews, Integrates seamlessly with major sites, Provides social proof and builds trust, Allows responding privately to reviews, Affordable pricing tiers.

On the other hand, Repuso is a Business & Commerce product tagged with customer-support, shared-inboxes, canned-responses, slas.

Its standout features include Shared team inboxes, Automated workflows, SLA policies, Canned responses, Conversation tagging, Real-time team collaboration, Knowledge base, Help desk ticketing, Customer satisfaction surveys, and it shines with pros like Intuitive and easy to use interface, Powerful automation capabilities, Robust knowledge base, Shared team inboxes improve collaboration, Canned responses save time responding to common queries, SLAs help ensure timely response to tickets, Affordable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

SMBreviewer

SMBreviewer

SMBreviewer is a cloud-based software that allows small and medium-sized businesses to collect customer reviews and testimonials. It integrates with popular sites like Google, Facebook, and Yelp to display reviews, and has features like review widgets, email collection, and review management.

Categories:
reviews testimonials customer-feedback reputation-management

SMBreviewer Features

  1. Review collection from sites like Google, Facebook, Yelp
  2. Review widgets
  3. Email review requests
  4. Review management and moderation
  5. Review display on website

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to collect and display reviews

Integrates seamlessly with major sites

Provides social proof and builds trust

Allows responding privately to reviews

Affordable pricing tiers

Cons

Limited features compared to enterprise solutions

Must put some effort into collecting reviews

No advanced analytics or sentiment analysis


Repuso

Repuso

Repuso is a customer support software that allows companies to easily manage customer queries and requests. It streamlines the support process with features like shared inboxes, canned responses, and SLAs.

Categories:
customer-support shared-inboxes canned-responses slas

Repuso Features

  1. Shared team inboxes
  2. Automated workflows
  3. SLA policies
  4. Canned responses
  5. Conversation tagging
  6. Real-time team collaboration
  7. Knowledge base
  8. Help desk ticketing
  9. Customer satisfaction surveys

Pricing

  • Freemium
  • Subscription-Based

Pros

Intuitive and easy to use interface

Powerful automation capabilities

Robust knowledge base

Shared team inboxes improve collaboration

Canned responses save time responding to common queries

SLAs help ensure timely response to tickets

Affordable pricing

Cons

Can take time to set up initially

Mobile app lacks some features

Advanced reporting requires higher tier plan

No native phone or live chat support