Repuso
Repuso is a customer support software that allows companies to easily manage customer queries and requests. It streamlines the support process with features like shared inboxes, canned responses, and SLAs.
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shared-inboxes
canned-responses
slas
Repuso: Customer Support Software
A comprehensive solution to manage customer queries and requests, featuring shared inboxes, canned responses, and SLAs for streamlined support.
What is Repuso?
Repuso is a cloud-based customer support software designed to help companies deliver exceptional customer service and support. It brings all customer conversations from multiple channels like email, live chat, social media and more into one unified inbox.
Key features of Repuso include:
- Shared team inboxes - Agents can collaborate to resolve customer queries faster
- SLA policies - Set due dates and priorities to customer requests
- Canned responses - Save and reuse responses to common questions
- Feedback surveys - Get customer ratings after ticket resolution
- Performance analytics - Track agent productivity and ticket resolutions
- Integrations - Connect to popular business apps like Salesforce, Slack etc.
By centralizing customer communication data from different platforms, Repuso gives businesses more context about customers to build relationships and provide personalized service. Its intuitive UI and collaboration capabilities also helps improve agent productivity.
In summary, Repuso is an affordable and easy-to-use platform for small businesses to deliver prompt, high-quality customer support across multiple channels.
Repuso Features
Features
- Shared team inboxes
- Automated workflows
- SLA policies
- Canned responses
- Conversation tagging
- Real-time team collaboration
- Knowledge base
- Help desk ticketing
- Customer satisfaction surveys
Pricing
- Freemium
- Subscription-Based
Pros
Intuitive and easy to use interface
Powerful automation capabilities
Robust knowledge base
Shared team inboxes improve collaboration
Canned responses save time responding to common queries
SLAs help ensure timely response to tickets
Affordable pricing
Cons
Can take time to set up initially
Mobile app lacks some features
Advanced reporting requires higher tier plan
No native phone or live chat support
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