What is Repuso?
Repuso is a cloud-based customer support software designed to help companies deliver exceptional customer service and support. It brings all customer conversations from multiple channels like email, live chat, social media and more into one unified inbox.
Key features of Repuso include:
- Shared team inboxes - Agents can collaborate to resolve customer queries faster
- SLA policies - Set due dates and priorities to customer requests
- Canned responses - Save and reuse responses to common questions
- Feedback surveys - Get customer ratings after ticket resolution
- Performance analytics - Track agent productivity and ticket resolutions
- Integrations - Connect to popular business apps like Salesforce, Slack etc.
By centralizing customer communication data from different platforms, Repuso gives businesses more context about customers to build relationships and provide personalized service. Its intuitive UI and collaboration capabilities also helps improve agent productivity.
In summary, Repuso is an affordable and easy-to-use platform for small businesses to deliver prompt, high-quality customer support across multiple channels.