Reputon
Reputon is a reputation management software that helps businesses monitor, manage, and improve their online reputation. It aggregates reviews, social media mentions, and other external content to provide insights and tools for response.
reputation-management
review-monitoring
social-listening
online-reputation
Reputon: Reputation Management Software
Reputon is a reputation management software that helps businesses monitor, manage, and improve their online reputation. It aggregates reviews, social media mentions, and other external content to provide insights and tools for response.
What is Reputon?
Reputon is a cloud-based reputation management software designed to help businesses of all sizes monitor, manage, and improve their online reputation. It works by aggregating reviews, social media mentions, forums discussions and other external content from across the web that mentions your brand, products or services.
The dashboard provides an at-a-glance overview of your current online reputation with metrics like star ratings across platforms, sentiment analysis, review volume over time, and more. You can drill down into the data to analyze positive and negative feedback, identify pain points or issues, spot customer service opportunities, and track your progress.
Features include review collection and publishing, review response templates and workflows, social listening with configurable alerts, surveys and feedback options, competitor benchmarking, and customized analytics reporting. The platform also offers capabilities for reputation repair and removal of outdated or inaccurate reviews.
Reputon integrates with popular software platforms like Shopify, Wix, and Salesforce. It has mobile apps for monitoring on-the-go and 24/7 support. Pricing is subscription-based without any long-term contracts required.
Ideal for local businesses like retailers, restaurants, professional service providers, franchises, agencies, and brands of all types who want better insights and management around their online presence and interactions with customers across the web and social media.
Reputon Features
Features
- Reputation monitoring across multiple platforms
- Sentiment analysis and sentiment trends
- Automated review response generation
- Competitor benchmarking
- Customizable dashboards and reporting
- Workflow management and team collaboration
Pricing
- Subscription-Based
Pros
Comprehensive online reputation management solution
Ability to monitor and respond to reviews in one place
Automated response features to save time
Detailed analytics and insights to inform strategy
Collaborative features for team-based reputation management
Cons
Can be complex to set up and configure initially
Pricing may be high for small businesses
Limited customization options for reporting and dashboards
Reliance on third-party data sources for some features
Official Links
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