Yotpo
Yotpo is a software platform that helps ecommerce businesses generate product reviews, manage customer reviews, collect customer feedback through surveys, and analyze review data to improve products/services. It integrates with ecommerce platforms like Shopify and Magento.
reviews
feedback
surveys
analytics
shopify
magento
Yotpo: Ecommerce Review Management Platform
Ecommerce software platform for generating product reviews, managing customer feedback, and analyzing review data to improve products/services, integrating with Shopify and Magento.
What is Yotpo?
Yotpo is a comprehensive review management and customer engagement platform built specifically for ecommerce businesses. It helps online stores generate product reviews, manage customer reviews, collect structured customer feedback through surveys, analyze review data, and leverage reviews for marketing.
Key features of Yotpo include:
- Review Generation - Automatically email customers asking them to review recently purchased products to quickly generate more authentic reviews.
- Review Display - Curate and showcase customer reviews, questions and photos on your product pages through Yotpo's plug-ins and apps.
- Review Management - Monitor incoming reviews and questions and respond to customer feedback publicly or privately.
- Surveys - Create customized multi-question surveys to gather structured feedback from buyers.
- Analytics - Track review volume, performance metrics around reviews as well as sentiment analysis.
- Marketing Tools - Amplify top performing content through widgets and UGC galleries to increase engagement.
- Integrations - Yotpo seamlessly connects with ecommerce platforms like Shopify, Magento, BigCommerce and Salesforce Commerce Cloud.
In summary, Yotpo helps ecommerce merchants optimize their customer experience, marketing and product strategy through customer review generation, review display and actionable review analysis tools.
Yotpo Features
Features
- Product reviews
- Customer reviews
- Review generation
- Review management
- Customer feedback surveys
- Review data analytics
Pricing
- Freemium
- Subscription-Based
Pros
Increases conversion rates
Improves SEO
Provides customer insights
Integrates with major ecommerce platforms
Easy to use
Cons
Can be expensive for small businesses
Setup and integration can be complex
May require developer resources
Limited customization options
Official Links
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