Sessionly
Sessionly is a customer support platform that allows companies to have live chat, email support, and knowledge base software all in one place. It aims to improve customer satisfaction by providing quick responses and helpful self-service options.
live-chat
email-support
knowledge-base
customer-satisfaction
Sessionly: All-in-One Customer Support Platform
Sessionly is a customer support platform that allows companies to have live chat, email support, and knowledge base software all in one place. It aims to improve customer satisfaction by providing quick responses and helpful self-service options.
What is Sessionly?
Sessionly is a cloud-based customer service software that combines multiple channels like live chat, help desk, and knowledge base into a single unified platform. It enables companies to deliver quick, personalized support across websites, apps, and messaging channels.
Some key features of Sessionly include:
- Live Chat - Chat with visitors in real-time via customizable chat widgets.
- Shared Inbox - Manage support tickets from multiple channels in one shared inbox.
- Help Desk - Use automation and collaboration features for efficient ticket management.
- Knowledge Base - Create self-service help articles and FAQs to deflect support queries.
- Team Inbox - Assign, prioritize, and collaborate on incoming support requests.
- Custom Analytics - Track critical support metrics like CSAT, wait times, resolution times etc.
Sessionly integrates well with popular tools like Shopify, WordPress, Intercom etc. With its intuitive interface, collaboration capabilities and automation options, Sessionly aims to help support teams handle increasing volumes of customer queries efficiently while delivering personalized service.
Sessionly Features
Features
- Live chat with customers
- Email support management
- Knowledge base and self-service portal
- Team collaboration and assignment
- Reporting and analytics
- Integrations with popular tools
Pricing
- Freemium
- Subscription-Based
Pros
All-in-one customer support solution
Improves customer satisfaction and response times
Provides self-service options for customers
Collaboration and reporting features for support teams
Cons
May be more complex than some simpler chat or email tools
Pricing can be higher than basic customer support tools
Onboarding and setup may require more time and resources
Official Links
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