FeedbackTuner
FeedbackTuner is a customer feedback and review management software. It allows businesses to collect, analyze and respond to customer reviews from various sources to improve products, services and experiences.
review-management
customer-feedback
sentiment-analysis
FeedbackTuner: Customer Feedback Management Software
A customer feedback and review management software to help businesses collect, analyze and respond to customer reviews from various sources and improve their products and services.
What is FeedbackTuner?
FeedbackTuner is a software designed to help businesses manage customer feedback and reviews. It consolidates reviews from various sources like social media, review sites, surveys, etc. and provides analytics to identify strengths, weaknesses and areas of improvement.
Key features of FeedbackTuner include:
- Review collection from 30+ sources like Facebook, Instagram, Google, Yelp, SurveyMonkey, etc.
- Sentiment analysis to categorize feedback as positive, negative or neutral
- Topic modeling to discover main subjects talked about in reviews
- Competitor benchmarking to compare your ratings against competitors
- Review response templates to standardize reply process
- Analytics to spot trends and patterns in customer feedback data over time
FeedbackTuner integrates seamlessly with popular CRM and support platforms. It enables businesses to identify unhappy customers proactively and resolve their issues quickly. The software helps improve customer retention and loyalty. It comes with easy-to-use workflows for collecting, distributing, analyzing and acting on customer insights.
FeedbackTuner Features
Features
- Collect feedback from multiple sources
- Analyze feedback with sentiment analysis
- Prioritize feedback for follow-up
- Manage responses and assign tasks
- Integrate with CRM and helpdesk software
- Customizable dashboards and reports
- Real-time alerts and notifications
Pricing
- Subscription-Based
Pros
Easy to use interface
Powerful analytics and reporting
Automates manual tasks
Improves customer satisfaction
Integrates with other systems
Helps prioritize issues
Affordable pricing
Cons
Can take time to set up and customize
Limited integration options
Analytics require manual tagging
No mobile app
Official Links
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