FeedbackExpress
FeedbackExpress is a customer feedback software that allows companies to collect, analyze, and act on customer feedback across multiple channels. It features easy survey creation, customizable dashboards, automated workflows, and integration with popular apps.
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FeedbackExpress: Customer Feedback Software for Companies
Collect, analyze, and act on customer feedback across multiple channels with FeedbackExpress, a feature-rich software solution for companies.
What is FeedbackExpress?
FeedbackExpress is a robust customer feedback and voice of the customer software designed to help companies collect, analyze, and take action on customer insights. Here are some key features of FeedbackExpress:
- Create and send surveys via email, web, mobile apps, SMS, QR codes etc. to collect structured and unstructured feedback
- Flexible question types including single select, multi select, star ratings, open-ended questions etc.
- Automated triggers and workflows to send surveys based on events or user segments
- Customizable real-time analytics dashboard to monitor key metrics like NPS, CSAT, sentiment etc.
- Machine learning to automatically analyze open-ended feedback and detect emerging topics and trends
- Closed-loop integration with Zendesk, Salesforce and Slack to track feedback and facilitate taking action
- Segment feedback by user attributes and behaviors to better understand needs of different customer profiles
- Role-based access control to manage permissions and visibility across teams
- API and webhooks integration to pass feedback data to other systems
In summary, FeedbackExpress enables 360-degree collection of structured and unstructured customer feedback and provides tools to analyze insights, identify improvement areas, engage stakeholders with findings, and continuously improve customer experience.
FeedbackExpress Features
Features
- Easy survey creation
- Customizable dashboards
- Automated workflows
- Integration with popular apps
Pricing
- Subscription-Based
Pros
User-friendly interface
Powerful analytics and reporting
Automation saves time
Integrations expand functionality
Cons
Can be pricey for small businesses
Setup and customization can be complex
Limited custom branding options
Official Links
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