SpeakServe vs OpenMeetings

Struggling to choose between SpeakServe and OpenMeetings? Both products offer unique advantages, making it a tough decision.

SpeakServe is a Business & Commerce solution with tags like cloudbased, call-center, automated-call-distribution, interactive-voice-response, call-recording, analytics.

It boasts features such as Automated call distribution, Interactive voice response (IVR), Call recording, Performance analytics, Real-time monitoring, CRM integrations, Customizable dashboards, Omnichannel support (voice, email, chat, social media), Skills-based routing, Call scripts, Voicemail and pros including Easy to use interface, Scalable cloud-based solution, Detailed analytics and reporting, Omnichannel support, Helps improve customer experience, Increases agent productivity, Integrates with popular CRMs.

On the other hand, OpenMeetings is a Remote Work & Education product tagged with video-conferencing, online-meetings, webinars, screen-sharing, chat, document-sharing, realtime-collaboration.

Its standout features include Video conferencing, Screen sharing, Chat, File sharing, Whiteboard, Recording meetings, Polls and surveys, Calendar integration, User management, Moderation tools, Mobile support, and it shines with pros like Free and open source, No software to install, Works in web browser, Good feature set, Active development community.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

SpeakServe

SpeakServe

SpeakServe is a cloud-based call center software that provides features like automated call distribution, interactive voice response, call recording, performance analytics, and more. It aims to improve customer experience and agent productivity for call centers.

Categories:
Business & Commerce Call Center Software
cloudbased call-center automated-call-distribution interactive-voice-response call-recording analytics

SpeakServe Features

  1. Automated call distribution
  2. Interactive voice response (IVR)
  3. Call recording
  4. Performance analytics
  5. Real-time monitoring
  6. CRM integrations
  7. Customizable dashboards
  8. Omnichannel support (voice, email, chat, social media)
  9. Skills-based routing
  10. Call scripts
  11. Voicemail

Pricing

  • Subscription-Based
  • Custom Pricing

Pros

Easy to use interface

Scalable cloud-based solution

Detailed analytics and reporting

Omnichannel support

Helps improve customer experience

Increases agent productivity

Integrates with popular CRMs

Cons

Can be expensive for smaller businesses

Limited customization options

Occasional glitches reported

Lack of advanced call center features

Steep learning curve for some users

OpenMeetings

OpenMeetings

OpenMeetings is a free and open-source video conferencing and collaboration platform that runs in a web browser. It allows users to host online meetings, webinars, share screens, chat, transmit video/audio, share documents, and collaborate with others in real time.

Categories:
Remote Work & Education Video Conferencing
video-conferencing online-meetings webinars screen-sharing chat document-sharing realtime-collaboration

OpenMeetings Features

  1. Video conferencing
  2. Screen sharing
  3. Chat
  4. File sharing
  5. Whiteboard
  6. Recording meetings
  7. Polls and surveys
  8. Calendar integration
  9. User management
  10. Moderation tools
  11. Mobile support

Pricing

  • Open Source

Pros

Free and open source

No software to install

Works in web browser

Good feature set

Active development community

Cons

Can be resource intensive

Limited customization options

Mobile apps lack some features

Steep learning curve initially