SpeakServe vs OpenMeetings

Struggling to choose between SpeakServe and OpenMeetings? Both products offer unique advantages, making it a tough decision.

SpeakServe is a Business & Commerce solution with tags like cloudbased, call-center, automated-call-distribution, interactive-voice-response, call-recording, analytics.

It boasts features such as Automated call distribution, Interactive voice response (IVR), Call recording, Performance analytics, Real-time monitoring, CRM integrations, Customizable dashboards, Omnichannel support (voice, email, chat, social media), Skills-based routing, Call scripts, Voicemail and pros including Easy to use interface, Scalable cloud-based solution, Detailed analytics and reporting, Omnichannel support, Helps improve customer experience, Increases agent productivity, Integrates with popular CRMs.

On the other hand, OpenMeetings is a Remote Work & Education product tagged with video-conferencing, online-meetings, webinars, screen-sharing, chat, document-sharing, realtime-collaboration.

Its standout features include Video conferencing, Screen sharing, Chat, File sharing, Whiteboard, Recording meetings, Polls and surveys, Calendar integration, User management, Moderation tools, Mobile support, and it shines with pros like Free and open source, No software to install, Works in web browser, Good feature set, Active development community.

Feature	SpeakServe	OpenMeetings
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Remote Work & Education

Product Overview

SpeakServe

Description: SpeakServe is a cloud-based call center software that provides features like automated call distribution, interactive voice response, call recording, performance analytics, and more. It aims to improve customer experience and agent productivity for call centers.

OpenMeetings

Description: OpenMeetings is a free and open-source video conferencing and collaboration platform that runs in a web browser. It allows users to host online meetings, webinars, share screens, chat, transmit video/audio, share documents, and collaborate with others in real time.

Key Features Comparison

SpeakServe Features

• Automated call distribution
• Interactive voice response (IVR)
• Call recording
• Performance analytics
• Real-time monitoring
• CRM integrations
• Customizable dashboards
• Omnichannel support (voice, email, chat, social media)
• Skills-based routing
• Call scripts
• Voicemail

OpenMeetings Features

• Video conferencing
• Screen sharing
• Chat
• File sharing
• Whiteboard
• Recording meetings
• Polls and surveys
• Calendar integration
• User management
• Moderation tools
• Mobile support

Pros & Cons Analysis

SpeakServe

Pros

• Easy to use interface
• Scalable cloud-based solution
• Detailed analytics and reporting
• Omnichannel support
• Helps improve customer experience
• Increases agent productivity
• Integrates with popular CRMs

Cons

• Can be expensive for smaller businesses
• Limited customization options
• Occasional glitches reported
• Lack of advanced call center features
• Steep learning curve for some users

OpenMeetings

Pros

• Free and open source
• No software to install
• Works in web browser
• Good feature set
• Active development community

Cons

• Can be resource intensive
• Limited customization options
• Mobile apps lack some features
• Steep learning curve initially

Pricing Comparison

SpeakServe

• Subscription-Based
• Custom Pricing

OpenMeetings

• Open Source