Starfish Reviews vs Trustpilot

Struggling to choose between Starfish Reviews and Trustpilot? Both products offer unique advantages, making it a tough decision.

Starfish Reviews is a Business & Commerce solution with tags like reputation-management, customer-feedback, review-analysis.

It boasts features such as Collects reviews from over 100 sites, Analyzes reviews with sentiment analysis and keywords, Prioritizes reviews that need response, Enables response templates and team collaboration, Integrates with popular sites like Google, Facebook, Yelp, Provides review insights and analytics and pros including Saves time managing reviews from multiple sites, Improves online reputation and customer experience, Identifies happy/unhappy customers and urgent issues, Automates and organizes review responses, Provides insights to improve products/services.

On the other hand, Trustpilot is a Business & Commerce product tagged with reviews, ratings, reputation-management, customer-feedback.

Its standout features include Allows consumers to leave reviews and ratings for businesses, Businesses can respond to reviews and manage their reputation, Consumers can share reviews on social media, Businesses can collect and analyze customer feedback, Review widget can be embedded on business websites, Mobile apps for consumers and businesses, and it shines with pros like Helps build trust and social proof for businesses, Provides marketplace transparency for consumers, User-friendly interface, Detailed analytics and insights, Integrates with other platforms.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Starfish Reviews

Starfish Reviews

Starfish Reviews is a review management software that allows businesses to collect, analyze, and respond to reviews from across the web in one centralized platform. It helps improve a business's online reputation and customer experience.

Categories:
reputation-management customer-feedback review-analysis

Starfish Reviews Features

  1. Collects reviews from over 100 sites
  2. Analyzes reviews with sentiment analysis and keywords
  3. Prioritizes reviews that need response
  4. Enables response templates and team collaboration
  5. Integrates with popular sites like Google, Facebook, Yelp
  6. Provides review insights and analytics

Pricing

  • Free Trial
  • Subscription-Based

Pros

Saves time managing reviews from multiple sites

Improves online reputation and customer experience

Identifies happy/unhappy customers and urgent issues

Automates and organizes review responses

Provides insights to improve products/services

Cons

Can be pricey for small businesses

Setup and initial configuration can be complex

May require training and workflow adjustments

Features like analytics require higher tier plans

Integrations are sometimes limited


Trustpilot

Trustpilot

Trustpilot is an online review platform where customers can leave reviews and ratings for businesses. Businesses can claim their Trustpilot profile to respond to reviews and manage their online reputation.

Categories:
reviews ratings reputation-management customer-feedback

Trustpilot Features

  1. Allows consumers to leave reviews and ratings for businesses
  2. Businesses can respond to reviews and manage their reputation
  3. Consumers can share reviews on social media
  4. Businesses can collect and analyze customer feedback
  5. Review widget can be embedded on business websites
  6. Mobile apps for consumers and businesses

Pricing

  • Freemium
  • Subscription-Based

Pros

Helps build trust and social proof for businesses

Provides marketplace transparency for consumers

User-friendly interface

Detailed analytics and insights

Integrates with other platforms

Cons

Potential for fake or biased reviews

Hard to remove fraudulent reviews

Some features are only available on paid plans

May require extra work to manage incoming reviews