Support.com Nexus vs Open Web Analytics

Struggling to choose between Support.com Nexus and Open Web Analytics? Both products offer unique advantages, making it a tough decision.

Support.com Nexus is a Remote Work & Education solution with tags like remote-support, it-management, remote-control, unattended-access, asset-management, monitoring.

It boasts features such as Remote control, Unattended access, Asset management, Monitoring, Scripting, Reporting and pros including Intuitive interface, Scalable for large deployments, Integration with other tools, Flexible access options.

On the other hand, Open Web Analytics is a Business & Commerce product tagged with open-source, web-analytics, traffic-tracking, usage-analytics.

Its standout features include Open source web analytics software, Easy to install and configure, Tracks website visitors and traffic sources, Provides reports on visits, page views, referrers, search keywords, Customizable dashboards and reporting, Event and goal tracking, Support for A/B testing, API for data export and integration, Works with MySQL, PostgreSQL and MS SQL databases, and it shines with pros like Free and open source, Easy to set up and use, Provides core web analytics functionality, Customizable and extensible, Self-hosted - you control your data, Active development community.

Feature	Support.com Nexus	Open Web Analytics
Overall Score	N/A	N/A
Primary Category	Remote Work & Education	Business & Commerce

Product Overview

Support.com Nexus

Description: Support.com Nexus is a remote support and IT management software that allows technicians to provide remote support and manage IT assets. It includes features like remote control, unattended access, asset management, monitoring, and more.

Open Web Analytics

Description: Open Web Analytics (OWA) is an open source web analytics software that allows you to track and analyze traffic on your website. It is designed to be easy to install and use, while providing detailed analytics reports.

Key Features Comparison

Support.com Nexus Features

• Remote control
• Unattended access
• Asset management
• Monitoring
• Scripting
• Reporting

Open Web Analytics Features

• Open source web analytics software
• Easy to install and configure
• Tracks website visitors and traffic sources
• Provides reports on visits, page views, referrers, search keywords
• Customizable dashboards and reporting
• Event and goal tracking
• Support for A/B testing
• API for data export and integration
• Works with MySQL, PostgreSQL and MS SQL databases

Pros & Cons Analysis

Support.com Nexus

Pros

• Intuitive interface
• Scalable for large deployments
• Integration with other tools
• Flexible access options

Cons

• Can be complex for smaller teams
• Limited mobile device support
• Expensive for some budgets

Open Web Analytics

Pros

• Free and open source
• Easy to set up and use
• Provides core web analytics functionality
• Customizable and extensible
• Self-hosted - you control your data
• Active development community

Cons

• Less features than commercial solutions
• Requires technical expertise to install and manage
• Limited support options
• Not as user friendly as some tools
• Potential security risks if not updated regularly

Pricing Comparison

Support.com Nexus

• Subscription-Based

Open Web Analytics

• Open Source