Support.com Nexus vs Open Web Analytics

Struggling to choose between Support.com Nexus and Open Web Analytics? Both products offer unique advantages, making it a tough decision.

Support.com Nexus is a Remote Work & Education solution with tags like remote-support, it-management, remote-control, unattended-access, asset-management, monitoring.

It boasts features such as Remote control, Unattended access, Asset management, Monitoring, Scripting, Reporting and pros including Intuitive interface, Scalable for large deployments, Integration with other tools, Flexible access options.

On the other hand, Open Web Analytics is a Business & Commerce product tagged with open-source, web-analytics, traffic-tracking, usage-analytics.

Its standout features include Open source web analytics software, Easy to install and configure, Tracks website visitors and traffic sources, Provides reports on visits, page views, referrers, search keywords, Customizable dashboards and reporting, Event and goal tracking, Support for A/B testing, API for data export and integration, Works with MySQL, PostgreSQL and MS SQL databases, and it shines with pros like Free and open source, Easy to set up and use, Provides core web analytics functionality, Customizable and extensible, Self-hosted - you control your data, Active development community.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Support.com Nexus

Support.com Nexus

Support.com Nexus is a remote support and IT management software that allows technicians to provide remote support and manage IT assets. It includes features like remote control, unattended access, asset management, monitoring, and more.

Categories:
remote-support it-management remote-control unattended-access asset-management monitoring

Support.com Nexus Features

  1. Remote control
  2. Unattended access
  3. Asset management
  4. Monitoring
  5. Scripting
  6. Reporting

Pricing

  • Subscription-Based

Pros

Intuitive interface

Scalable for large deployments

Integration with other tools

Flexible access options

Cons

Can be complex for smaller teams

Limited mobile device support

Expensive for some budgets


Open Web Analytics

Open Web Analytics

Open Web Analytics (OWA) is an open source web analytics software that allows you to track and analyze traffic on your website. It is designed to be easy to install and use, while providing detailed analytics reports.

Categories:
open-source web-analytics traffic-tracking usage-analytics

Open Web Analytics Features

  1. Open source web analytics software
  2. Easy to install and configure
  3. Tracks website visitors and traffic sources
  4. Provides reports on visits, page views, referrers, search keywords
  5. Customizable dashboards and reporting
  6. Event and goal tracking
  7. Support for A/B testing
  8. API for data export and integration
  9. Works with MySQL, PostgreSQL and MS SQL databases

Pricing

  • Open Source

Pros

Free and open source

Easy to set up and use

Provides core web analytics functionality

Customizable and extensible

Self-hosted - you control your data

Active development community

Cons

Less features than commercial solutions

Requires technical expertise to install and manage

Limited support options

Not as user friendly as some tools

Potential security risks if not updated regularly