What is Support.com Nexus?
Support.com Nexus is a comprehensive remote support and IT management software designed for managed service providers (MSPs), corporate IT departments, and help desk teams. It provides a single pane of glass to deliver remote support, manage IT assets, automate tasks, and monitor critical systems.
Key features of Nexus include:
- Remote Control - Securely access and take control of remote computers, servers, and mobile devices to troubleshoot issues in real-time.
- Unattended Access - Schedule scripts and tasks to run at off-hours when systems are idle to avoid disrupting users.
- Asset Management - Scan networks to discover devices, audit hardware configurations, and track software licenses.
- Monitoring & Alerting - Monitor critical systems and get alerts for hardware failures, disk space issues, service outages, and more.
- Scripting & Automation - Automate repetitive IT tasks like software deployment, updates, backups, and more.
- Reporting & Dashboards - Hundreds of built-in reports provide visibility into managed devices, user activity, alerts, assets, and more.
Nexus aims to make the lives of IT support and operations teams easier by consolidating all essential management and monitoring capabilities into a single, easy-to-use platform.