Support Incident Tracker vs Easy Redmine

Struggling to choose between Support Incident Tracker and Easy Redmine? Both products offer unique advantages, making it a tough decision.

Support Incident Tracker is a Business & Commerce solution with tags like help-desk, ticket-tracking, knowledge-base.

It boasts features such as Ticket management, SLA tracking, Knowledge base, Reporting, Ticket assignment, Ticket workflow automation, Multiple support channels (email, social media, chat, etc), Contact management, Time tracking and pros including Easy to use interface, Customizable ticket fields and workflows, Robust reporting and analytics, Integration with other software, Mobile access, Self-service portal, SLA and escalation rules engine.

On the other hand, Easy Redmine is a Business & Commerce product tagged with project-management, issue-tracking, agile, scrum.

Its standout features include Project Management, Issue Tracking, Time Tracking, Document Management, Agile Boards, Gantt Charts, Calendars, Wikis, and it shines with pros like Open source and free, Easy to use interface, Integrations with Git, SVN, etc, Mobile apps available, Customizable workflows.

Feature	Support Incident Tracker	Easy Redmine
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Business & Commerce

Product Overview

Support Incident Tracker

Description: Support Incident Tracker is a help desk software that allows companies to track, manage and resolve customer support tickets. It includes features like ticket assignment, SLA tracking, knowledge base, and reporting.

Easy Redmine

Description: Easy Redmine is an open source project management and issue tracking web application. It enables teams to efficiently collaborate on projects by planning sprints, tracking issues, managing documents, timesheets and more.

Key Features Comparison

Support Incident Tracker Features

• Ticket management
• SLA tracking
• Knowledge base
• Reporting
• Ticket assignment
• Ticket workflow automation
• Multiple support channels (email, social media, chat, etc)
• Contact management
• Time tracking

Easy Redmine Features

• Project Management
• Issue Tracking
• Time Tracking
• Document Management
• Agile Boards
• Gantt Charts
• Calendars
• Wikis

Pros & Cons Analysis

Support Incident Tracker

Pros

• Easy to use interface
• Customizable ticket fields and workflows
• Robust reporting and analytics
• Integration with other software
• Mobile access
• Self-service portal
• SLA and escalation rules engine

Cons

• Can be pricey for small teams
• Not ideal for complex or large-scale deployments
• Limited custom code integration options
• Support for some features requires premium plan

Easy Redmine

Pros

• Open source and free
• Easy to use interface
• Integrations with Git, SVN, etc
• Mobile apps available
• Customizable workflows

Cons

• Limited reporting capabilities
• Not ideal for large enterprises
• Steep learning curve initially

Pricing Comparison

Support Incident Tracker

• Freemium
• Subscription-Based

Easy Redmine

• Open Source
• Subscription-Based