Support Incident Tracker vs Easy Redmine

Struggling to choose between Support Incident Tracker and Easy Redmine? Both products offer unique advantages, making it a tough decision.

Support Incident Tracker is a Business & Commerce solution with tags like help-desk, ticket-tracking, knowledge-base.

It boasts features such as Ticket management, SLA tracking, Knowledge base, Reporting, Ticket assignment, Ticket workflow automation, Multiple support channels (email, social media, chat, etc), Contact management, Time tracking and pros including Easy to use interface, Customizable ticket fields and workflows, Robust reporting and analytics, Integration with other software, Mobile access, Self-service portal, SLA and escalation rules engine.

On the other hand, Easy Redmine is a Business & Commerce product tagged with project-management, issue-tracking, agile, scrum.

Its standout features include Project Management, Issue Tracking, Time Tracking, Document Management, Agile Boards, Gantt Charts, Calendars, Wikis, and it shines with pros like Open source and free, Easy to use interface, Integrations with Git, SVN, etc, Mobile apps available, Customizable workflows.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.

Support Incident Tracker

Support Incident Tracker

Support Incident Tracker is a help desk software that allows companies to track, manage and resolve customer support tickets. It includes features like ticket assignment, SLA tracking, knowledge base, and reporting.

Categories:
Business & Commerce Customer Service
help-desk ticket-tracking knowledge-base

Support Incident Tracker Features

  1. Ticket management
  2. SLA tracking
  3. Knowledge base
  4. Reporting
  5. Ticket assignment
  6. Ticket workflow automation
  7. Multiple support channels (email, social media, chat, etc)
  8. Contact management
  9. Time tracking

Pricing

  • Freemium
  • Subscription-Based

Pros

Easy to use interface

Customizable ticket fields and workflows

Robust reporting and analytics

Integration with other software

Mobile access

Self-service portal

SLA and escalation rules engine

Cons

Can be pricey for small teams

Not ideal for complex or large-scale deployments

Limited custom code integration options

Support for some features requires premium plan

Easy Redmine

Easy Redmine

Easy Redmine is an open source project management and issue tracking web application. It enables teams to efficiently collaborate on projects by planning sprints, tracking issues, managing documents, timesheets and more.

Categories:
Business & Commerce Project Management
project-management issue-tracking agile scrum

Easy Redmine Features

  1. Project Management
  2. Issue Tracking
  3. Time Tracking
  4. Document Management
  5. Agile Boards
  6. Gantt Charts
  7. Calendars
  8. Wikis

Pricing

  • Open Source
  • Subscription-Based

Pros

Open source and free

Easy to use interface

Integrations with Git, SVN, etc

Mobile apps available

Customizable workflows

Cons

Limited reporting capabilities

Not ideal for large enterprises

Steep learning curve initially