Support Incident Tracker vs TiddlyWiki

Support Incident Tracker

Description: Support Incident Tracker is a help desk software that allows companies to track, manage and resolve customer support tickets. It includes features like ticket assignment, SLA tracking, knowledge base, and reporting.

Type: software

Pricing: Free

TiddlyWiki

Description: TiddlyWiki is a free and open source personal wiki application that runs entirely in a web browser. It allows users to create richly formatted notebooks that contain notes, to-do lists, images, and links for organizing and sharing information.

Type: software

Pricing: Open Source

Support Incident Tracker Features

• Ticket management
• SLA tracking
• Knowledge base
• Reporting
• Ticket assignment
• Ticket workflow automation
• Multiple support channels (email, social media, chat, etc)
• Contact management
• Time tracking

TiddlyWiki Features

• Non-linear notebook for organizing notes and information
• Everything is a Tiddler - each note/piece of info is contained in its own tiddler
• Supports Wikitext formatting for rich text capabilities
• Tagging of tiddlers for easy searching and filtering
• Import/export capabilities to share notebooks
• Extensive theming and customization options
• Plugins for added functionality
• Works entirely in browser - no need to install software or server

Support Incident Tracker

• Free

TiddlyWiki

• Open Source