Support Incident Tracker vs zipBoard

Struggling to choose between Support Incident Tracker and zipBoard? Both products offer unique advantages, making it a tough decision.

Support Incident Tracker is a Business & Commerce solution with tags like help-desk, ticket-tracking, knowledge-base.

It boasts features such as Ticket management, SLA tracking, Knowledge base, Reporting, Ticket assignment, Ticket workflow automation, Multiple support channels (email, social media, chat, etc), Contact management, Time tracking and pros including Easy to use interface, Customizable ticket fields and workflows, Robust reporting and analytics, Integration with other software, Mobile access, Self-service portal, SLA and escalation rules engine.

On the other hand, zipBoard is a Remote Work & Education product tagged with whiteboard, brainstorming, diagramming, annotation, remote-work, video-chat.

Its standout features include Infinite canvases, Screen sharing, Video chat, Sticky notes, Shape tools, Integrations with Google Drive and Dropbox, and it shines with pros like Easy to use interface, Real-time collaboration, Great for brainstorming sessions, Affordable pricing.

To help you make an informed decision, we've compiled a comprehensive comparison of these two products, delving into their features, pros, cons, pricing, and more. Get ready to explore the nuances that set them apart and determine which one is the perfect fit for your requirements.