Surfly vs Cobrowsing

Struggling to choose between Surfly and Cobrowsing? Both products offer unique advantages, making it a tough decision.

Surfly is a Online Services solution with tags like cobrowsing, customer-support, screen-sharing.

It boasts features such as Co-browsing, Screen sharing, Video chat, Form filling, Annotation tools, Session recording, Chatbot integration, Customizable interface, Multi-language support and pros including Improves customer engagement, Enables remote assistance, Boosts sales conversions, Reduces support costs, Easy to implement.

On the other hand, Cobrowsing is a Online Services product tagged with cobrowsing, customer-service, live-support, remote-assistance.

Its standout features include Real-time screen sharing, Co-browsing, Page highlighting, Form filling, Click-for-me, Session recording, Chat, Annotation tools, and it shines with pros like Improves customer experience, Reduces support time, Increases conversion rates, Enables remote troubleshooting, Builds trust and transparency.

Feature	Surfly	Cobrowsing
Overall Score	N/A	N/A
Primary Category	Online Services	Online Services

Product Overview

Surfly

Description: Surfly is a co-browsing software that allows website visitors to browse a website together with a customer support agent in real time. The agent can guide the visitor through the site, fill out forms, and illustrate features while chatting.

Cobrowsing

Description: Cobrowsing is a software feature that allows customer service agents to visually see and interact with a customer's web browser in real time during a support session. It enables agents to guide users through web processes more easily.

Key Features Comparison

Surfly Features

• Co-browsing
• Screen sharing
• Video chat
• Form filling
• Annotation tools
• Session recording
• Chatbot integration
• Customizable interface
• Multi-language support

Cobrowsing Features

• Real-time screen sharing
• Co-browsing
• Page highlighting
• Form filling
• Click-for-me
• Session recording
• Chat
• Annotation tools

Pros & Cons Analysis

Surfly

Pros

• Improves customer engagement
• Enables remote assistance
• Boosts sales conversions
• Reduces support costs
• Easy to implement

Cons

• Can be perceived as invasive
• Requires training for agents
• Limited customization in basic plan

Cobrowsing

Pros

• Improves customer experience
• Reduces support time
• Increases conversion rates
• Enables remote troubleshooting
• Builds trust and transparency

Cons

• Can be perceived as invasive
• Requires user consent
• Agent training required
• Integration with website required
• Security and privacy concerns

Pricing Comparison

Surfly

• Freemium
• Subscription-Based

Cobrowsing

• Freemium
• Subscription-Based