SurveyLab vs Get Satisfaction

Struggling to choose between SurveyLab and Get Satisfaction? Both products offer unique advantages, making it a tough decision.

SurveyLab is a Business & Commerce solution with tags like survey, questionnaire, form-builder.

It boasts features such as Drag-and-drop form builder, Various question types, Customizable survey design, Integrations with third-party apps, Response analysis and reporting, White-label branding, Multilingual support, Logic branching and skip logic, Real-time response monitoring, Mobile-friendly surveys and pros including Intuitive and user-friendly interface, Wide range of question types and customization options, Robust data analysis and reporting tools, Seamless integration with popular apps and platforms, Affordable pricing options for different business needs.

On the other hand, Get Satisfaction is a Online Services product tagged with customer-service, feedback, community.

Its standout features include Knowledge base, Community forums, Analytics and reporting, Mobile app, Integration with social media, Ticketing system, Feedback collection, and it shines with pros like Improves customer engagement, Provides insights into customer needs, Integrates with popular platforms, Mobile access, Customizable interface.

Feature	SurveyLab	Get Satisfaction
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Online Services

Product Overview

SurveyLab

Description: SurveyLab is an online survey and questionnaire builder that allows users to easily create professional surveys, distribute them, and analyze responses. It has a drag-and-drop form builder, various question types, the ability to customize survey design, and integrations with third-party apps.

Get Satisfaction

Description: Get Satisfaction is a customer engagement platform that allows companies to interact with customers online. It provides tools for companies to manage customer questions, feedback, and discussions on their website, mobile app, or social media.

Key Features Comparison

SurveyLab Features

• Drag-and-drop form builder
• Various question types
• Customizable survey design
• Integrations with third-party apps
• Response analysis and reporting
• White-label branding
• Multilingual support
• Logic branching and skip logic
• Real-time response monitoring
• Mobile-friendly surveys

Get Satisfaction Features

• Knowledge base
• Community forums
• Analytics and reporting
• Mobile app
• Integration with social media
• Ticketing system
• Feedback collection

Pros & Cons Analysis

SurveyLab

Pros

• Intuitive and user-friendly interface
• Wide range of question types and customization options
• Robust data analysis and reporting tools
• Seamless integration with popular apps and platforms
• Affordable pricing options for different business needs

Cons

• Limited free plan features
• Advanced features may require higher-tier subscriptions
• Potential learning curve for non-technical users
• Limited survey response export options in lower tiers

Get Satisfaction

Pros

• Improves customer engagement
• Provides insights into customer needs
• Integrates with popular platforms
• Mobile access
• Customizable interface

Cons

• Can be expensive for large companies
• Setup and customization requires time
• Limitations in free plan
• No native phone support

Pricing Comparison

SurveyLab

• Freemium
• Subscription-Based

Get Satisfaction

• Freemium
• Subscription-Based