Switchboard Live vs Streamster

Struggling to choose between Switchboard Live and Streamster? Both products offer unique advantages, making it a tough decision.

Switchboard Live is a Business & Commerce solution with tags like call-routing, call-recording, ivr, analytics, crm-integration, automation.

It boasts features such as Cloud-based call center software, Interactive voice response (IVR) system, Call routing and distribution, Real-time call monitoring, Call recording, Reporting and analytics, CRM integrations, Customizable agent desktop, Omnichannel support (voice, email, chat, SMS) and pros including Easy to set up and use, Scalable and flexible, Lower upfront costs compared to on-premise systems, Accessible from anywhere with internet connection, Regular feature updates, Strong call routing and IVR capabilities, Good value for money.

On the other hand, Streamster is a Video & Movies product tagged with video, streaming, live-video, content-delivery, broadcasting.

Its standout features include Live streaming, Video on demand, Multi-bitrate streaming, Video management, Monetization options, Analytics, White label, API access, Mobile apps, DRM, CDN support, and it shines with pros like Easy to set up and use, Flexible monetization, Custom branding options, Detailed analytics, Good platform for niche streaming, Active development and updates.

Feature	Switchboard Live	Streamster
Overall Score	N/A	N/A
Primary Category	Business & Commerce	Video & Movies

Product Overview

Switchboard Live

Description: Switchboard Live is a cloud-based call center software solution that provides features like IVR, call routing, call recording, analytics, and integrations with CRM platforms. It aims to improve call center operations through automation and easy access to data.

Streamster

Description: Streamster is a video streaming software that allows users to set up their own streaming platform to deliver video content to viewers. It provides the infrastructure and tools needed for broadcasting live videos, uploading prerecorded videos, managing content, and monetizing streams.

Key Features Comparison

Switchboard Live Features

• Cloud-based call center software
• Interactive voice response (IVR) system
• Call routing and distribution
• Real-time call monitoring
• Call recording
• Reporting and analytics
• CRM integrations
• Customizable agent desktop
• Omnichannel support (voice, email, chat, SMS)

Streamster Features

• Live streaming
• Video on demand
• Multi-bitrate streaming
• Video management
• Monetization options
• Analytics
• White label
• API access
• Mobile apps
• DRM
• CDN support

Pros & Cons Analysis

Switchboard Live

Pros

• Easy to set up and use
• Scalable and flexible
• Lower upfront costs compared to on-premise systems
• Accessible from anywhere with internet connection
• Regular feature updates
• Strong call routing and IVR capabilities
• Good value for money

Cons

• Can be expensive for large call centers
• Limited customization options
• Reliant on internet connectivity
• Not as advanced as some competitor products
• Lacks some features of on-premise systems

Streamster

Pros

• Easy to set up and use
• Flexible monetization
• Custom branding options
• Detailed analytics
• Good platform for niche streaming
• Active development and updates

Cons

• Can be pricey for small streamers
• Limited compared to enterprise platforms
• Requires technical know-how to fully customize
• No native apps
• Support could be more responsive

Pricing Comparison

Switchboard Live

• Subscription-Based

Streamster

• Subscription-Based