Switchboard Live

Switchboard Live

Switchboard Live is a cloud-based call center software solution that provides features like IVR, call routing, call recording, analytics, and integrations with CRM platforms. It aims to improve call center operations through automation and easy access to data.
Business & Commerce Call Center Software
Switchboard Live image
call-routing call-recording ivr analytics crm-integration automation
Switchboard Live alternatives ➤

Switchboard Live: Cloud-Based Call Center Software

Cloud-based call center software solution with IVR, call routing, call recording, analytics, and CRM platform integrations for automated and data-driven operations.

What is Switchboard Live?

Switchboard Live is a feature-rich call center software designed for modern business needs. It is a cloud-based solution that provides an intuitive interface and robust tools to manage high-volume inbound and outbound calling.

Key features of Switchboard Live include:
- Interactive Voice Response (IVR) system to route calls, provide pre-recorded messages, and gather customer inputs
- Smart call routing to assign calls based on agent skills, availability, and other rules
- Real-time and historical analytics dashboard to track key performance metrics
- API and CRM integrations for enriched customer experiences
- Omnichannel communication tools including voice, email, live chat, and SMS
- Flexible reporting to uncover actionable insights
- PCI-compliant call recording for quality assurance

Switchboard Live aims to boost productivity in call centers through intelligent automation. Its easy-to-use system reduces manual processes so agents can focus on customers. The software also provides the visibility needed to continuously improve operations. With customizable call flows and workflows aligned with business objectives, Switchboard Live is suitable for call centers of all sizes.

Switchboard Live Features

Features

  1. Cloud-based call center software
  2. Interactive voice response (IVR) system
  3. Call routing and distribution
  4. Real-time call monitoring
  5. Call recording
  6. Reporting and analytics
  7. CRM integrations
  8. Customizable agent desktop
  9. Omnichannel support (voice, email, chat, SMS)

Pricing

  • Subscription-Based

Pros

Easy to set up and use

Scalable and flexible

Lower upfront costs compared to on-premise systems

Accessible from anywhere with internet connection

Regular feature updates

Strong call routing and IVR capabilities

Good value for money

Cons

Can be expensive for large call centers

Limited customization options

Reliant on internet connectivity

Not as advanced as some competitor products

Lacks some features of on-premise systems

Official Links

Official Website
https://switchboard.live/

The Best Switchboard Live Alternatives

Top Business & Commerce and Call Center Software and other similar apps like Switchboard Live

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