SysAid vs Observium

Struggling to choose between SysAid and Observium? Both products offer unique advantages, making it a tough decision.

SysAid is a Network & Admin solution with tags like ticketing, asset-management, reporting, monitoring, itsm.

It boasts features such as Incident management, Problem management, Change management, Service catalog, Knowledge base, Asset management, SLA management, Reporting and analytics and pros including Comprehensive ITSM features, Easy to use interface, Strong automation capabilities, Good mobile device support, Integrates with many third-party apps.

On the other hand, Observium is a Network & Admin product tagged with snmp, monitoring, alerts, graphing, reporting.

Its standout features include Auto-discovery of network devices, Monitoring of routers, switches, servers, and other devices, SNMP polling, Alerts, Reporting, Graphing, and it shines with pros like Open source, Free, Wide range of supported devices and platforms, Auto-discovery makes setup easy, Customizable and extensible, Good community support.

Feature	SysAid	Observium
Overall Score	N/A	N/A
Primary Category	Network & Admin	Network & Admin

Product Overview

SysAid

Description: SysAid is an IT service management software that helps organizations manage IT infrastructure, assets, service requests and changes. It includes ticketing, asset management, reporting and monitoring capabilities.

Observium

Description: Observium is an open source network monitoring platform that provides auto-discovery of network devices and monitoring of routers, switches, servers, and other devices. It features SNMP polling, alerts, reporting, graphing, and more.

Key Features Comparison

SysAid Features

• Incident management
• Problem management
• Change management
• Service catalog
• Knowledge base
• Asset management
• SLA management
• Reporting and analytics

Observium Features

• Auto-discovery of network devices
• Monitoring of routers, switches, servers, and other devices
• SNMP polling
• Alerts
• Reporting
• Graphing

Pros & Cons Analysis

SysAid

Pros

• Comprehensive ITSM features
• Easy to use interface
• Strong automation capabilities
• Good mobile device support
• Integrates with many third-party apps

Cons

• Can be complex for smaller organizations
• Limited custom reporting
• Weak project management features
• Steep learning curve initially

Observium

Pros

• Open source
• Free
• Wide range of supported devices and platforms
• Auto-discovery makes setup easy
• Customizable and extensible
• Good community support

Cons

• Steep learning curve
• Limited official documentation
• No native configuration management
• Requires expertise to troubleshoot issues
• Complex interface can be overwhelming for beginners

Pricing Comparison

SysAid

• Subscription-Based
• Per Technician
• Per Asset

Observium

• Open Source